I called and immediately was able to speak to someone there. Within about 30 minutes the plumber was at my door. I had a clog and they had to use a snake to get it out. Arthur, the plumber, did a great job and was very nice. He also had to change the drain trap because it was really old, and he had a new one with him which he installed very quickly and well. He even cleaned up after he finished the work.
When my landlord sent someone to unclog the shower drain, it was $96.00. Malcolm charges $85.00 to unclog a drain, so I figure their prices are very reasonable.
Overall I was very impressed and would use them again!
Pros: Quick response, able to take care of additional problems