Truly unparalleled customer service. I can't think of a place I've stayed with more personalized service, anywhere in the world. And such a fun place to stay! Free mini-bar and free movie dvds, a pool that is open 24 hrs, great help from the front desk staff if you are staying with kids, access to the private Magic Castle club, rooms with views beyond compare and space space space - many rooms include full kitchens and bedroom/front room arrangements with 2 tv's. Did I mention the free treats and mini-bar snacks? Last but not least, again, the service: whatever you are doing in LA, the staff will give you detailed assistance if you are doing business in LA, just coming to enjoy the sun with the family, or are out to hit all the best restaurants or site-see. Be sure to ask for pool toys, too, if you're going to take a dip!
Pros: views of downtown LA, free mini bar, dvds