I just picked up my son's birthday cake. The figure on the cake fell over and damaged his name, and made a hand print in the graphic. I asked them to fix it and they said they couldn't because they were out of that color. The owner came over and looked at it and said the cake was ""absolutely perfect"" so I pointed out the icing all over the elbow of Spider-Man and said he was exaggerating. I said I was disappointed to pay almost $40 (38 and change) for a small 8"" cake that is flawed. I asked for the owner's name and number and he informed me he was the owner. I said that they had lost a customer and he replied, ""You've got a problem, lady"" in front of all the customers in the store and walked away from me. I didn't even get an apology that the cake was flawed. In the end, they didn't give me a discount, coupons, fix the cake, nothing. All I asked for was the cake to be repaired.
Cons: rude owner. over-priced. don't care about customers