We, a group of 11 people, went to Maggiano's on a Sunday night. The wait was LOOOOONG (got there around 6:00pm and were sat at a table around 8:00pm) as we expected. We neglected to make a reservation, so can't complain. Other than the wait, the experience was great. Drink refills were done frequently, without having to ask. Also, we ordered a dish but when it came out, it wasn't what we thought it was. So we asked the waiter if it can be taken back. The waiter did not hesitate a moment and gladly accepted our request. I regret not getting the name of the waiter, but he surely made all 11 of us come back to the restaurant. Overall, it was a great dining experience (great food, great portion, excellent customer service), but next time, I'll make sure to make a reservation before going.
Pros: service, food, portion