Made In Japan-Made In America Auto Repair And Auto Service Sacramento

my car started to act really funny out of nowhere, so I HAD to bring my car in at the last minute. They were great about it and were happy to help. The staff was very helpful and gave me a great estimate for how much my repairs would cost. They were done in no time and it even cost less than I thought it would. more

My car has had a lot of recent issues, so I've had a few experiences with this shop. The manager who operates the front desk is very knowledgeable. He takes the time to explain things in a non-technical way and offer suggestions. He has better customer service skills then a lot of mechanics I've encountered. I have never been pushed into an unnecessary service. They take the time to test and verify before recommending a repair. I had a starter replaced from them a couple months ago, that ended up failing. I took it into the shop today. They replaced it with no charge and even gave me some other car-related suggestions along the way. That and my previous experiences prompted me to write this review. more

I was so impressed with my experience with Made in Japan-Made in America I felt obligated to tell everyone about this place. Victor and Gary treated my family like we had been taking our Grand Cherokee there for years. They kept me informed throughout the process and there was never any pressure to buy something the car didn't need. In the past we always went to the dealer before they closed. I didn't know what I was missing in customer service untill I met these guys. I have found a new home with Made in America for my Jeep! Keep up the good work MIA! more

After reading the other eleven reviews, I thought I brought my car to a reputable place. Upon entering the shop, the only person there at 7:45am was a woman pouring herself a cup of coffee. At first, I thought she was another customer, since she didn't say anything right away. Then she said she would be right with me, (didn't offer me any coffee which I thought was a bit strange since the coffee is right in front on the left side, implying it would be for the customers too!). After explaining my dilemma, she proceeded to find humor in it, often and loudly, blasting out into fits of laughter while taking my information. Good thing she does not work in the medical field. This attempt to 'humor' me or lighten up the situation backfired-I take my vehicle in to be serviced honestly and professionally; I'm not interested in humorous banter while attempting to get my car fixed. I left with the shaky affirmation that it should be done by the end of the day- all that needed done was a diagnostic to determine if the A/C was not blowing air due to a motor problem or an electrical problem? Sounded a little fishy, but I had to trust the previous reviews. I waited for the call and indeed, it was an A/C motor problem, which would cost me $293.37. GM parts MSRP is $224.96 or can be purchased from GM for $133.85. This was the beginning... the ""ENHANCED 49 POINT VEHICHLE INSPECTION"", which I sure costs them TIME to be so thorough and will be listed as no cost to you, is more than likely the reason the intial,walk through the door to inspect whatever problem you state is $115.89. Upon picking up the vehicle, I was shocked to see this list of necessary and suggested maintenance and repairs, especially since I had scheduled maintenance service done on it six weeks ago! They insisted the transmission fluid, along with a half dozen other things, needed to be done. I did not take their recommendations, took their paperwork back to the place that serviced it six weeks prior, and they showed me the transmission fluid-it wasn't dirty, but since I insisted they change it, they did. more

The service performed on my car was excellent. Very professional and respectful staff. Pros: Very professional service! Cons: Wish I had found them sooner. more

""I am writing to provide a glowing report and recommendation for Made in Japan-Made in America. I can not say enough about the service that I received at this establishment. I was treated with utmost respect and dignity. The understanding and commitment to my well-being and the exact repair of my car was exceptional."" -Andrea Pros: extraordinary business more

I found this shop on the Internet and liked the reviews. So I brought them my Jeep because it was running rough and the check engine light was on. 2 other shops could not figure it out, but charged me anyway to look at it. The technician at Made In America performed a diagnosis and found the problem with in 1 hour. By the end of the day it was fixed and I was back on the road. I would have saved a lot of money had I just gone there first. Pros: Very knowledgeable technicians Cons: A little hard to find. They are behind a furniture store. more

They came highly recommended by 2 of my co-workers. So I thought that I would give them a try. I had some questionable issues with my last shop. They showed me that I did not need some of the repairs that the other shop said that I needed. The technician also let me see some of the things my car did need that the other shop had missed. I don't know much about what goes on under the hood, so it's hard to know who to trust. I'm so happy that I found someone trustworthy to work on my car. It was money well spent and the great customer service was outstanding! Pros: Great service! Cons: The shop is behind a furniture store so look for the sign. more

I chose this shop because I asked around for recommendations. Made in Japan/America was getting highly recommended. The folks there really cared about my issues. They explained everything clearly and performed the work in a timely manner. I can see why they have been in business for so long. It's too bad more places don't share the same integrity. Pros: Outstanding customer service Cons: They don't work on televisions more

They are the best. I am a senior citizen and I feel that I was treated with respect. They explained things the way I could understand, they kept me informed on what was wrong with my car and what was needed to fix it( there was no pressure).They also explained what was needed to keep my car in good condition in the future. I highly recommend Made In America and Made in Japan. Pros: Great Service more

I was recommended to them by a friend, and I can see why they go there. Very friendly, straight forward, willing to show me and explain to me the problem with my car. I learned alot about my car! I will go back. more

Very impressive service, very friendly. They fixed my car and it was actually less than I agreeded to.\r There warranty is better than the dealership and they explained everything they did and why.\r I'd like to nominate Made in Japan as the best auto shop in town.\r You have a customer for life.\r Thanks Pros: alot more paking than their old shop more