As a Duke undergrad, I loved the cakes at Mad Hatters, so when it came time to choose a baker for our wedding, Mad Hatters was the obvious choice. I ignored the advice of a florist, who told me that he was embarrassed about the looks and taste of a cake from here at a recent wedding that he helped with, thinking that surely he was just being dramatic. The only part of our planning process that went smoothly with this baker was the meeting where they got their money. After that, it made absolutely no difference what I had asked for (specifically no fondant icing) or how many times I called trying to speak with Jason, who I was told was the only person I could speak with to confirm my details. Not only did my cake come with fondant icing that was so dry it just fell off the cake when it was cut, the cake itself was so dry it must have been made MANY days ahead of our big day. Guests and family also expressed their disappointment with the cake, since I'd talked up how good it would be - how embarrassing! It pains me to even see pictures of the cake from our wedding day because it makes me angry all over again thinking about the $1,200 we wasted with these horribly organized and unattentive bakers. Don't make the same mistake I did.....or at least be prepared to write your own bad review after your event!