Every time I've visited Macy's, I've been unable to buy anything. Not for lack of trying. But on two separate occasions in the last 18 months, I've taken my purchase to a register without actually completing the purchase.
The first time, the line was long so I went to another register. Closed! And another -- Closed! And another -- where the sales associate was so busy talking to her boyfriend on the phone that she couldn't be bothered to ring up a sale. So I gave up. I ended up saving about $200 dollars because they wouldn't let me spend it.
The next visit, I went to 5 registers. Every time I would get to a register it was vacant or the sales associate would look right past me and walk away. Never mind that I had a couple of hundred bucks worth of clothes I was trying to buy. They're always too busy to help me. Since I shower and dress appropriately, I can only assume that Macy's isn't really in business to sell anything. They just like to have a pile of clothes around so that people can look, try on and not buy. Interesting concept in a down economy.
Burn me once, shame on you. Burn me twice shame on me. There won't be a third attempt at this Macy's!
Pros: Ok selection (not the best) but Albany isn't called SmAlbany for nothing!
Cons: You can't get service to save your life!