I had braces for around 3 years. Dr. Lyons and his staff members have made my visits unbearable. His receptionists are rude and some barely speak a word of English. If you do not speak Chinese, forget it, it's almost impossible to understand them. He hires unprofessional high school -college aged girls to help patients. Dr. Lyons does not answer questions fully, he rushes you to get out after your 2 second procedure is finsished. The wait is 1+ hour. And when they actually do call your name in the loudspeaker, there are 5+ patients waiting near his room. The facility is not user-friendly, all his patients have to walk up 4-5 flights of stairs to get to a room to brush their teeth before seeing Dr. Lyons. The worst thing is after my braces came off, I still have gaps in my teeth. It was as if I never had braces. Extremely unsatisfied with his services.