Lute Riley's Body Shop

I tried to give this shop the benefit of the doubt with the recent hailstorms, and in that I had previously received excellent service at the dealership, unfortunately, after two extensions to the amount of time it would take, they attempted to return my car with a large white spot (black car) where the paint had been blasted off. I had already rented a car for the second time due to mistaken time estimates, and I was told that because of the mistake the rental car would be covered for the days it took the mistake to be covered. I went out of my way to remind the clerk and the estimator upon picking up my car that they would be sure to handle the rental car (the rental car drop-off was closed that day). I wasn't surprised to find out that they had not done so, and I was charged the entire amount. I?m certain the solution will be to waste more of my time, not theirs. more

Lute Rileys body shop repainted the passenger side of my 2006 Honda Civic SI. When I went to pick it up I pulled the car into the light to inspect their work. The paint matched fairly well, yet there were obvious swirls in the paint left from their amateur buffing jockey. Pros: Fast service. Cons: Poor quality. more

I bought my 2006 Civic from Lute Riley Honda, and about 6 months later the paint began to peel on the bumper. I took it back to them, as the dealer, to repaint it under warranty. They, of course, sent it to their own body shop. When it came back a week later, the color was two shades darker. I can't even imagine how anyone at that shop could have thought they would be okay with any new car owner. I sent it back to be redone. After a week I got the car back, and the color matched, but the level of luminosity in the metallic was nearly flat. When the sun shined on the car everything lit up but the bumper. I took it back a third time. After another week of waiting I called the shop to see how it was going. The manager, Jared, said they weren't happy and were doing it again. That makes number FOUR! I asked if they were just adding layers to the paint or stripping it each time. He said they were stripping it. Pros: None Whatsoever Cons: Can't match paint to save their souls, and they LIE! more