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Luposellos Garage Inc - Croton on Hudson, NY - Reviews page 1 - Judysbook

Luposellos Garage Inc

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2030 Albany Post Rd
Croton on Hudson, NY 10520
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(914) 271-8144
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Reviews

( 5 )
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Best

I've been taking my '93 Suburu to Mr. Luposello for years. His family-owned garage is one of the few that can do the NYS inspection sticker emissions control test for older cars....

Worst

I am local, and was storing a Porsche for a friend. While in storage, the clutch froze. The good news - they promptly towed it to the shop to do the work. The bad news - t...

Lost My Business 10/1/2012

I am local, and was storing a Porsche for a friend. While in storage, the clutch froze. The good news - they promptly towed it to the shop to do the work. The bad news - they added 2 quarts of oil, which I knew it didn't need. (To check oil properly in a 911, the vehicle must be brought up to operating speed, which they admitted hadn't been done. Otherwise the oil sits low in the sump and can't be read properly.) When I asked them to remove the extra 2 quarts of oil, I got attitude, and a long delay for an appointment. "Leave the vehicle for a day, etc. We'll do it when they get around to it." Ultimately I had someone else do the work, and that mechanic got all my business for the next 20 years. Silly business practice. Admit you made a mistake, bend over backwards to accommodate the customer, and it's a non-issue. more

Inspection 6/16/2011

Good: If you go to this garage only deal with senior or Brian.... Bad: Made an emergency appt to inspect my new lexus that i purchased in jersey and i made an appt to have it done. When I called on the day i was supposed to come in i was told by the receptionist "we don't have the stickers yet" But I replied "i have an appt! and i need this done today" I even went into the office and gave them my phone # to call me when they get the stickers" for the inspection. they never called..Stupid people! I used to get my lexus and jeep serviced there every 5000,00 no more.. Improvements: Learn how to say sorry, and do what you say you will!. Other: Just because this inspection was a $20.00 nothing transaction for them they sidestepped me. So now i say adios and off to the competition for my servicing and my referrals.. more

Mr. Luposello is the best! 7/27/2010

I've been taking my '93 Suburu to Mr. Luposello for years. His family-owned garage is one of the few that can do the NYS inspection sticker emissions control test for older cars. He is one of the nicest people around. Their work is of the highest quality and there's just a good feeling of friendliness. I hope he never retires. more

Saved our vacation! 7/2/2010

My wife and I were up on a long weekend in the Hudson Valley and on a Saturday, our engine light started to blink and our car began to shake. It turned out that one of our cylinders had stopped firing. We brought our car into Luposello's that afternoon, less than an hour before closing. Not only did he quickly find the needed part and fix the problem, but the final price was less than he quoted. His quick fix allowed us to enjoy the rest of our vacation instead of being stuck in a hotel while our car was out of commission. Highly recommended! more

Poor 6/16/2009

After going in for an inspection and being told rear brakes were necessary to pass inspection, I approved the work only to get stuck on the highway a few hours later with a flat tire and then another. There was a problem with the caliper. The rims were replaced, tires repaired, and the brake job was done right the second time around, after keeping my vehicle for an entire day. I was fortunate to get a ride work from a friend, for, Luposello didn't seem to care that they had my car on a work day and made NO offer to help me out. I was thankful that there were no injuries to myself or daughter when the tires blew out. Although they made good on the repair the second time, there was no remorse and/or desire shown to keep my business. I will go elsewhere for my auto needs. more

Excellent 1/14/2009

Thank you so much for helping me last night...it was a bad situation. Your employee Greg got my car started! You are wonderful people. -Cheryl C. more

William F. 10/25/2007

Great 24 hour service, very dependable and reliable. I can be sure my car is in good hands and will be taken care of for a good price. Good family atmosphere! I will continue to bring my car to them. more

Excellent 4/18/2007

I was referred by a co-worker since I felt the mechanic I had was over charging me. Lupsello told me what repairs were not necessary. The Service was quick and competitively priced. I will continue to have them service my car even though they are over ten miles from my home. more

Excellent, Fast and Inexpensive Car Repairs 8/15/2005

Great family run repair shop. Mr. Luposello has been there for years and everyone goes to him. His grand children are even in the school system so you feel like he's really connected to his customers and his community. Plus, he does great work. I've brought everthing from a Delorean and a Mercedes to a Ford and a Honda to his shop. more
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