When we first got married years ago, we stayed a night at the Lumber Baron Inn and attended the Lannie Garret concert in their ballroom. The concert was entertaining but the food left a lot to be desired. However, the room was beautiful and the service was great. It was a cherished memory. We recommended it to friends and always wanted to go back. If the story ended there, then I would have given it 5 stars!
Since then we have moved out of state, had two kids, and recently moved back to Colorado. Two days ago, the Lumber Baron Inn did a Living Social voucher that included either the Anniversary, Valentine, or Honeymoon Suite, an hour couples massage, and breakfast for $200. I thought what a great deal! This was the perfect chance to go back! We just had a baby 6 months ago and we really needed to get away! The voucher was good until Sept. 21, so it gave us the summer to get the baby weened, so it could be just the two of us! So I bought the Living Social, followed the voucher's instructions to redeem, and was pleasantly surprised to find that the room and date I wanted (Sept. 1) were available on the Lumber Baron website. I submitted the request. Within a few minutes the owner, Walter, responded with an email saying: ""Got your reservation request, but we don't book more than one or two months out.""
I thought that was weird since it showed available on their website and nothing on the Living Social stated any booking stipulations. So I emailed him back explaining that we wanted to insure we got the date and room and were afraid that waiting until the middle of summer to book that it might be unavailable. Here's what he wrote me word for word:
""I wish I could say yes to your request, but it doesn't work exactly like clockwork in regards to dates becoming available for shows. Throughout the year we get lots of requests for total buy-out nights (I'm working on one for June right now for instance) where folks take all the tickets and sometimes all the rooms too. Those events generally book more than four-six weeks out. As a result, we generally book single room nights and pairs of tickets within that 4-6 week period prior to the date. As for having dates available in September, I'm sure there will be plenty of chance to book as the summer rolls on and it's a good idea to start looking as soon as July. Talk to you then...""
I was a bit baffled. Obviously this guy has never heard the proverb, ""a bird in hand is worth more..."" Basically he was hoping to book all those rooms and the weekend dates with events and guests paying full price! Then if there was any unbooked within 4-6 weeks, which is really considered last minute, he would be more than happy to reserve the room for anyone that had purchased the Living Social deal. I don't know why this guy is doing Living Social deals! If he can rent the rooms out without a special deal, then why do a Living Social? Living Social is advertising to either attract new customers or to get previous customers to come back. If he wants to be so selective about when you can book, then why not state that in the fine print of the Living Social voucher? Is it because it would then reduce the number of people that would purchase a voucher? It seems that Walter wants the best of both worlds: he wants to book as much as he can at full price and then whatever is left over, he wants to book at the special price.