3 words. What a dissappointment! My family and I watch man vs food earlier in the week. My 17 year old and 9 year old decide we have to try it. 2 nights ago 8:30PM we drive into San Antonio to try this "world famous" Lulus. WE get seated by a waitress that takes our drink orders and dissappears for 15 minutes before returning with our drinks. . I get the "famous" chicken fried steak with mashpotatos and fried okra. My son gets a western omeletn with a side of hashbrowns. My 9 year old gets chicken strips. The waitress disappears for another 30 minutes before checking to see if were ok. By that time we had all needed refills for some time. After roughly 45 minutes, she brings out my chicken fried steak and my 9 year olds chicken tenders. She explains to my 17 year old that the omelet had to be remade. The chicken fried steak was lukewarm and the gravy was flavorless. The mashed potatoes were old and scooped on the plate by a icecream scoop. The roll was hard as a rock. The Okra was the only bright side. It took another 25 minutes to remake my sons omelet and get it brought out to us. Several times while waiting for food, I tried to motion for the waitress just to refill our drinks. The restraunt was half empty and half the waitresses were standing around the register, including mine. After food was finely served, not once did she come out to check the quality and to see if we were happy or needed anything. I finally had to get up and ask another waitress to get us refills. As my son asked for salsa, she replied "thank you" and walked back to the front to continue chatting with the other waitresses. Never again. Once you get bad service someplace, it's not easy going back. This is one place I will not be going back to. I could care less about the giant cinnamon role. Two nearby diners said it wasn't as good as expected. It says volumes when diners around you are complaining and it's only 9:30 at night. I thought everything would be fresh and delicious. Wow was I wrong. Hope the review helps. The menu touts how many awards they have recieved. Must all be old awards!!!