A friend of mine (who is a regular bowler) told me that this place will tell you that they don't have any available lanes if your party consists of 2 persons or less. This happens when the place is getting full. I didn't pay attention to him until this exact situation happened. I went bowling with another friend only to get to the place and be told that they didn't have any available lanes when you could see some available. Anyways, they put us on a waiting list and we saw several larger groups (3, 4+) of people (mostly college students) go by while we were waiting. I didn't ask the desk assistant about that but I did make sure to ask different people on the groups that went after us if they had any previous reservations, to which they said no. We got mad about this and we left, now we go to another farther away alley (too bad they belong to the same company). This place has their short term goals in sight: sell lanes to the most numerous groups (even if they are once a year bowlers) vs less numerous more frequent players (I was there at least 2-3 times a month).