I have eaten at Los Arcos on numerous occasions with my wife and family over the years. All and all it is has been pretty decent food and service for the price. But nothing prepared me for the visit my wife and I made there this evening...
This evening we went in and I ordered a martini and I guess I wasn?t clear with the bartender. He made a typical martini? but with ice cubes in my drink? uh, okay. He says well you did say ice and I did, but I figured he knew and was going to shake and strain it off; a well vodka martini, no vermouth, olive juice, and olives. But like I said a miscommunication on my part I did tell him ice and he put ice cubes into my drink.
Anyways, service was good nothing out of the ordinary just relaxing and enjoying the evening with my wife. We had the usual chips and salsa, ordered a little caso to go with it. We then made our orders, food came out no big issue with anything all very normal and waiter walked away. My wife ordered Mojarra Frita and began to hit it with her fork. I had the Burritos Dinner. I had not yet touched my plate when all of the sudden a small German cockroach crawls out from under my plate and takes a nice leisurely stroll across the table over the straw of my martini and over the edge of the table. I sat stunned? completely!! ?Look, LOOK, OMG!!? I said to my wife ?Did you see that? I know I am not drunk? I haven?t even finished one martini!? We quickly called the waiter over and explained what had just happened. He immediately got the manager and the manager came over and we explained it again and all he said was ?I?m sorry, would you like us to box it up for you to go?? I was even more astonished that he would even suggest me taking their food home! Are you kidding me guy; really!?
Needless to say they have lost a long time customer forever? because I will never return again.
I would suggest that anyone visiting Los Arcos to be very leery of the place. These types of roaches like to crawl into stuff and come home with you and once they are there they are very, very hard to get rid of! You must keep it very clean and exterminate frequently!!!