The roof was put on prior to our buying the property, in the four summers we've lived there, every year the roof springs a leak. Every year. They would come out, recoat, do whatever it is they do, but still next year: ta da! leak. The ten year warantee ended this year, two months later, the leak has again recurred. I called to see if they would be willing to come out and fix it, acknowledging that we would pay, and no call back.\r
Frankly, what they should do is offer me a roof since it is plenty clear that the first one isn't adequate (and my roof is tiny, seriously, not a giant project.), but yeah, not even a call back. We'll be getting a new roof and paying for it, just not from Loonstyn.
Pros: Attempted to fix leak under warantee; Note:""attempted""
Cons: Roof leaked well within ten years, and beyond.