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Lonnie's Cleaners - Salt Lake City, UT - Reviews page 1 - Judysbook

Lonnie's Cleaners

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2572 W 4700 S
Salt Lake City, UT 84118
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(801) 966-4212
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Reviews

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Best

Thanks to management at this Lonnie's Cleaners I understand more about the dry cleaning process. She took time to help me understand the effects of dry cleaning. I was able to u...

Worst

I brought in a shirt that had never been worn, but was wrinkled and I wanted pressed to Lonnie's Cleaners in Taylorsville, UT. The shirt was not ready when promised and I ended u...

Editorial review from Citysearch 12/5/2012

I brought in a suit that need to be done that day and the took great care of me.. \r \r Thanks more

Not very good customer service but very clean clothes 2/28/2012

We went to get my fiance's wedding dress dry cleaned here, they told us monday at 5:00 pm. We called to make sure it was done they then told us tuesday at 5:00, so she went in there, not supposed to be done until 6:00. However they did get the dress completely clean. If you have extra time to spare they're good, just don't expect it to be done on time. more

Great Service! 8/13/2010

Thanks to management at this Lonnie's Cleaners I understand more about the dry cleaning process. She took time to help me understand the effects of dry cleaning. I was able to use this knowledge to return my expensive comforter to the department store and get a full refund. I'm also more knowledgeable now so I'm able to buy the right comforter to fit my lifestyle. Thanks Lonnie's! more

Destructive, Unreasonable with HORRID customer service, Anywhere else is a better bet! 12/20/2007

I brought in a shirt that had never been worn, but was wrinkled and I wanted pressed to Lonnie's Cleaners in Taylorsville, UT. The shirt was not ready when promised and I ended up pre-paying because there were other items that were ready to be picked up. My husband returned the following day to pick up this one item (the shirt) and did not notice that there were multiple places on the shirt where piping had been ripped and was hanging in strings off the shirt. The shirt went from never worn to never can be worn.\r \r The following day I returned to Lonnie's Cleaners in Taylorsville, UT, and spoke with the manager. Her position was that it was not their cleaning service that was responsible for the damage, but instead the shirt in question was poorly manufactured. I then asked why they proceeded to clean it or even accept it if it was so poorly made. I was told that they handle hundreds of shirts and that they cannot be responsible for inspecting the shirts they accept. When pressed, the manager offered to refund the money for the cleaning on the shirt and then did not follow through. I was told that I should send the shirt back to the manufacturer and that it was not their problem if it was inconvenient to do so. I asked if they had a contract/agreement that I may have signed which would render them harmless for the damage done to the shirt. She did not have any such agreement. \r \r I explained that this was unacceptable. We regularly used their service and will no longer be doing so. It would have been easy to work with me to find a reasonable solution, i.e. refund the cost of the cleaning, two trips to their establishment, and/or paid to replace the damaged shirt. I would have been happy with even a portion of the cost being refunded. The manager chose not even to pretend to work with me. What a nightmare! I look forward to utilizing a cleaning service that respects my time, my money and my property\r Pros: Location Cons: Destructive, Unreasonable with HORRID customer service, Anywhere else is a better bet! more
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Additional information

  • Neighborhoods:

    Taylorsville, Kearns

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