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Longo Toyota - El Monte, CA - Reviews page 1 - Judysbook

Longo Toyota

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3534 Peck Rd
El Monte, CA 91731
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(626) 580-6000
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Longo Toyota - El Monte, CA
Longo Toyota - El Monte, CA
Longo Toyota - El Monte, CA
Longo Toyota - El Monte, CA
Longo Toyota - El Monte, CA
Longo Toyota - El Monte, CA
Longo Toyota - El Monte, CA
Longo Toyota - El Monte, CA
Longo Toyota - El Monte, CA

Reviews

( 2 )
( 3 )
( 0 )
( 1 )
( 7 )

Best

I only wish I had called Longo first!! I wanted to purchase a new Prius. After getting the runaround from several dealerships, I called Longo and spoke to a sales associate name...

Worst

I purchased my Scion with them. They have a great selection compared to others in the region and keep the stock up to meet demand. The buying process was really painless and I got...

Horrible experience at the body shop. 12/24/2007

1. Took a month to fix moderate damage, not because of the hours required to repair the car, but because of a lack of communication, lack of urgency, lack of organization, and lots of mistakes. 2. Person I dealt with, Mike Cabrera gave me a huge attitude and actually raised his voice at me when I asked him how much longer it will take to fix my car after I waited for 3 weeks. 3. Refused to update me on the status of my car repairs, had to repeatedly call the body shop in order to get a response back. 4. When I finally come to pick up the car, took another half an hour of standing around after finishing all the paperwork waiting to pay my bill because of yet another confusion with my file which appeared to be VERY disorganized, and I find out they didnt even bother to fix the window of the door that had been closest to the impact, which was slightly dislocated due to the force of the impact and thus continues to move after fully closed, and makes weird mechanical noises when rolling up. Had told them about this problem when I dropped off the car a month ago, even showed an employee and got confirmation that he understood what I was talking about. I ask about it repeatedly and they claim it had stopped moving and seems fine again, yet a month later I find out nothing has been fixed and they claim they don't hear anything. Said that if I wanted to come back after the weekend they will try to "diagnose it." Already yet another major inconvenience in a chain of horrible customer service and timeliness, but I come back anyways on Tuesday only to find out the service manager I dealt with decides to take a sick day right before I come in and no one had scheduled my appointment to diagnose the car. They take it to the service dept. and without looking at the window for more than one minute they tell me they don't think anything is wrong with it and if I really want to diagnose it I will have to wait until a technician in the collision dept has time to look at it. Got fed up and left. Not one to complain about minor mistakes, but I have never dealt with such a ridiculous ordeal as this. Being in a car accident is stressful enough, but the horrible customer service at Longo made the ordeal much much worse. I will never go through their body shop again, and to this date my window still hasn't been fixed because I havent had the time to bring it in to another shop to try to get it fixed under warranty, which I shouldn't need to do in the first place if Longo had just done it's job swiftly and orderly. It's to the point that I'm afraid to open my driver window at all for fear of making it worse somehow. Bigger is not always better, as in the case of Longo. more

Prepare to Wait 10/5/2006

I went to Longo Toyota last night interested in purchasing a Camry. I found the model I wanted on the lot, but there were no salesman to be seen. I went inside and asked who I should speak to about buying the Camry outside. They told me to sit down and wait! I just walked out. more

Bigger is NOT Always Better (in fact, pretty far from it!) 12/8/2005

Longo Toyota may be the "world's largest dealer," but they are definitely not the best. In fact, they are pretty far from it. Granted, part of the reason for my disgust may be that I had a bad experience with the actual vehicle itself, but that does not excuse their poor customer service. I purchased a 2003 Toyota Corolla LE from Longo in April 2003. Everything went smoothly at the time and the dealer was very nice and friendly (we did an Internet quote so we were able to get in and out without negotiating). EVENT #1 Then, a few months later, I went to get my first oil change. That is when the oil change guys (an independent vendor) noticed that the transmission was leaking and suggested we head back to the dealer to check it out. We took it back to Longo, where it turned out that my transmission had a POROUS TRANSMISSION CASE. There were all of these little holes in the transmission case and they were going to have to ship a brand new transmission from Japan. They gave us a rental car (which was a downgrade; they put us in an Echo w/o power steering) and told us they would keep us in touch and let us know the status. I had specifically asked the service manager to contact me every day to let me know if the transmission came in, if they were installing it, etc. etc. Surprise surprise, NO CALLS, not ONCE. A few days later, I called and it turned out that my vehicle was already ready. So frustrations aside, we took the rental back and came back with my car with a new transmission (at 4 months old). EVENT #2 A couple of months later, my dad (who had been borrowing my car) noticed that the car was making this "engine knocking" sound and suggested I go check it out. I did, where I met the WORST SERVICE MANAGER EVER. When I pulled in, he had me explain the situation and then claimed he couldn't hear anything wrong with my car. Finally, because I kept insisting that there was something wrong, he suggested I pull out (from under the drive-in awning where all of these other cars were... I don't even understand how he could even THINK he could hear with all of the other cars driving in and out and echoing) and that's when "he noticed that there was a sound as I was pulling out." He didn't know what it was, so he called over some technician guy (who you can tell was not a technician because he was wearing a dress shirt and tie, not coveralls). The guy turns to me and says "oh, I know exactly what the problem is but I don't know why you came to us when it's something your oil change guys did." He then said that the problem was in the part where the oil is filled, that the oil change guys bent part of the pipe going in and it was hitting it as the part inside spun around. He then proceeded to pull out a POCKET TOOL and "fix it." After a few minutes, he was like "hmm... maybe that's not the problem." UGH, so irritating. This was (of all of my experiences) probably the most frustrating... as a female, they didn't think I knew anything about cars so they assumed they could do anything and dismiss anything I said, they blamed other perfectly innocent people (who knew what they were doing a lot more than these guys did), and they tried to send me away without doing anything about it. I ended up having to get another rental car because they needed to keep my car to figure out what was wrong with it. BUT because I was under 21, the rental car office was wanting me to pay for the "Under 21" charge (Longo was covering the rest of the rental charge). HECK NO, it's their problem/fault, not mine. So I went back out, couldn't find the service manager that helped me but found another one who went with me to tell the rental car office that Longo will cover the charges. I left and the next couple of days were TORTURE... I had told the service manager that I wanted to know everything, even if it was a call just to say they don't know what's going on yet. NO CALLS WHATSOEVER. After 1 especially frustrating day of trying to call HIM (I spent 40 minutes [no lie] on hold, listening to a stupid Longo hold message that said "we appreciate your service. thank you for holding and we'll be with you shortly." because I refused to leave a message [I had already left him 10 messages or so which he refused to call me back about]), he finally told me that it was the RUBBER FLEX PLATE that had cracked. I ended up picking up my car a few days later after they fixed it. EVENT #3 A few months after that, my radio starting going bezerk. It would "skip" almost as though it were a messed up/scratched CD. It kept doing it more and more frequently and as I would watch, the frequency would jump up or down (i.e. it would be on 92.3 then jump up to 92.5, then back, then down to 91.8, etc.). I tried scheduling an appointment online but got an email back saying that they don't take warranty service on Saturdays. WHAT?!? So all of those other times I scheduled warranty service on Saturdays was a fluke? I promptly emailed the guy back asking if this was a new policy or what, and told him that I was coming on Saturday and expect my car to be serviced. He then proceeded to send me back a nasty e-mail saying "LIKE I SAID, we don't do warranty service..." I ended up going on Saturday, and the service manager said there was nothing they could do about it unless they saw the radio actually changed. I wanted them to just go in and make sure all the wires were connected in the radio but they didn't want to do this unless they saw it. So they said they would take a look at it and left me with a wait time for over 4 hours (which was fine because Longo policy is that if your service is expected to take over 4 hours or so, you can take the shuttle to the mall or watch a movie at the nearby theater which was what I did). We came back after our movie and turned out they didn't do anything. But strangely enough, my radio was no longer doing that.... strange, but true. EVENT #4 A few months later, I noticed that my car was making that knocking sound again, except this time, MUCH WORSE. I decided that it was yet another time for a trip to Longo (by this point, I really hated going to Longo but figured it's probably best to take it there because they have so much of my car's history already). Driving on the freeway to Longo, I noticed that there was a sharp cracking/tapping sound on my back glass window. When I parked, I looked at the glass (I had thought there would be a branch or something stuck there scraping the window), and there was nothing. So I ended up reporting both problems: the engine knock sound and the cracking sound in the back of the car. And I got the same service manager as Event #2 who had treated me the WORST of all service managers so far. So, it didn't look too good. Turns out that it was the flex plate that had cracked AGAIN, and that cracking sound in the back of my car? That was because the WELDING in the back of the car was COMING APART. So another couple of days in a rental car (where the rental car guys recognized me. Funny isn't it, that the rental car guy who I spend 10 minutes doing paperwork with remembers me but the service manager who I spend at least an hour with each time and call everyday and who should be working on MY CAR doesn't remember me), and I came back to pick up my car. They had put this ugly orange sticker in the corner of my front window that they didn't peel off, and guess what. It STUCK there... I couldn't peel it off. What kind of place puts STICKERS on your CAR that you can't peel off? During that visit wen I dropped off the car, I met with one of the more senior service managers because I was determined to get either a new car (cause this one HAD to be a lemon) or an extended warranty for the car. Lemon law states that I need 3 of the same repairs to fail for me to get a new car, and I was sure that I would get it but I was coming up fast on the warranty (because of my mileage; I drive a lot). So I wanted to make sure. The guy promised he would look into it for me, and contact the Toyota Rep when he came for his weekly visit, but the guy never called me back. At this time, I also spoke with a Guest Relations manager who didn't want to give me the time of day and said she had a few minutes for me. When I sat down and started explaining all of the nonsense that Longo and Toyota was pulling me through, she looked bored until I burst into tears from anger and frustration and then we ended up talking. She pulled up my car's history/work repairs and that's when I noticed that the flex plate is METAL, not rubber. and there were other things on that repair sheet that I weren't aware of at all. So that got me even more upset because no one was properly explaining to me about what repairs were being done and were lying to me about the parts they were fixing. EVENT #5 About a month later, my car was in an accident. We needed to get the car examined for insurance purposes and repairs so we went to Longo (again, I wanted to go to Longo because I wanted to make sure about that they were working on getting me that extended warranty since they weren't going to give me a new car until that 3rd repair happened). They had convinently forgotten about the extended warranty but the guest relations lady promised me that she would look into it. She called a few days later saying that she apologizes (but good for her, she knew that an apology would do nothing at this point for me, and that no apology, no matter how good the reason would make me feel better) and that they are able to get me that extended warranty. Good news, right? But then... THE END Because of a flub up on the part of Longo body repair (the original estimate was about $5k, but then they magically bumped it up to about $11k), the insurance people decided to total my car. So bye bye all of my hard work and frustration and (potentially) new car. To this day, I am still very sad and upset about it because I think with the Corolla being my first car, and me spending so much time thinking about it and being concerned about it, I was VERY attached to the car. :( Poor Rollo (my corolla). Sorry for the long review/rant, but I really despise Longo Toyota. They have the resources available to truly be a great dealer but they aren't. Before this experience, I would have recommended going to Longo because with their inventory size, you are sure to be able to get the car of your dreams. But Longo is bad. VERY BAD. Driving past it now makes me angry. I still have bad feelings towards the lack of customer service there. Don't go to this dealer unless you want to walk away with resentment, frustration, and a file folder of work orders and business cards. ALWAYS, ALWAYS keep a file with Longo. But better yet, NEVER NEVER go there. They would have -1,000,000 stars if there were such a rating possible. more

got a good price, but harassed like no other 10/22/2005

This was the first time that I have ever purchased a car. While I was able to get a great deal on a new car, the salesman I had could have been the rudest person I know. I do realize that most car dealers are rude, but this guy basically laughed in my face and my boyfriends face when we said what we wanted to pay for the car. I didn't need financing, but going through the financing department was horrible as well. They were rather rude to me since I wasn't going to finance through them and didn't understand why I would go with a loan company with a better interest rate then them. They had a great selection of used cars, and my car was in great shape, but I really wouldn't recommend them to anyone...especially the used Toyota lot where they are super rude. more

Toyota was a great choice in the first place 9/20/2005

I purchased my Scion with them. They have a great selection compared to others in the region and keep the stock up to meet demand. The buying process was really painless and I got out of there in the least time ever personally for purchasing a new car. When replacing or repairing something under warranty, they have an Enterprise rental right on the lot so you don't even have to arrange shuttled transportation. While you're waiting they offer a Starbucks next to the service center and a Subway inside on the same corner. I had a bit of a run around on my parts and my repair was delayed. It happens, I'm ok with that part. What I didn't expect was the condition of my vehicle. When I got it back a week later my seats were all down, plastic in the floorboard, the contents of the trunk in the floor as well, my windshield was foggy inside no doubt from an improperly used towel, and my dashboard scuffed and not correctly reassembled. The plexiglass was crooked at my gauges and a tab was sticking up that should remain under the trim. It is probably isolated, but I'll go somewhere else closer to home for repairs. more

Its Great 8/19/2005

OMG this is the place where you should go when you want to buy a Toyota because most of the Chinese around this area go to that place and buy their car. They have a lot of new and used car. The thing is that want you cant to buy the car you can always talk to the seller and he will lower the price a little. At this place they have all kind of Toyota. The people in my family that drive a Toyota got their car from this place. more

Service Center Superb so far 8/6/2005

Went to the dealership's service center the first time to do a routine service oil and filter change. They are very organized. You get into line with your car and a preliminary checkpoint person asks you what your problem is/what you're there for/if you have an appointment, then places a number on top of your car. Within a minute or so, the main person comes and takes down your problem and does a quick outside overview of your car speaks to you and you repeat to them what you told the first person. They tell you what to do, most likely "turn off your engine, and leave your keys in the car", then have you follow them to their station and they get all your info to be inputted into the computer. Print you a receipt, etc., all the paperwork. Very friendly and helpful. Then they tell you how long the wait will be and when to hopefully expect a call, etc. They have a service center/waiting area with a Starbucks and Subway. Also, their accessories store is in there too. Along with the cashier and guest services. The best thing is they have complimentary shuttle service as long as you're within they're 15 mile radius. Just go to guest services and they'll tell you the details. You have an option of either being brought home and back. Of course, they warned me that bringing me back may take longer (waiting time wise). Or you can be brought to the West Covina mall and shop until they let you know your car is ready and they'll pick you up. Lastly, you can ask to go to the El Monte Edwards Cinema and I believe they give you movie tickets. For all these complimentary services they do pick-up and delivery. It's a very nice atmosphere. Didn't know dealerships could have such a nice and accommodating service center that is efficient and organized. It has a lot of business and according to their website has been in the news and received some good reviews. Quite surprised with my first experience in their service center. Since, I really don't like going to dealerships to deal with buying cars. Never feels friendly and just wants your money. I usually check out the service centers and they're all okay. So, I was a bit wary about going to this dealership to use their service center. This one by far has been the best. more
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Additional information

  • Hours:

    Sun 9am-9pm, Mon-Sat 8am-9pm
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  • Neighborhoods:

    El Monte City

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