THIS PLACE IS AMAZING!!
First off, let me start by saying 3 things that I'm sure many people will relate with:
1. I'm a broke college student.
2. I'm a busy college student.
3. I highly value customer service.
A week ago, my stupid apartment gate shut on me and knocked off my passenger side mirror. I was freaking out because I have work, organizations, and other responsibilities that all involve using my car. My mom called around and found the best quote in Austin for a fixed mirror, and she set me up with Longhorn Collision. They literally ordered my part the day my mom called, and I was ready to come in right after they painted the mirror to the color of my car (they didn't even need to see my car, they just did everything and had it all ready to put on)!!
I got my mirror fixed for $130 flat, which is good considering I could have bought one online for about $50-70, then would have to wait a week for it to ship, then would have to figure out how to put it on myself.
I do NOT have the time or patience for that, especially with my busy schedule. Although $130 is a good chunk of change to a college student, it's definitely manageable and a good price for the quality, quickness, and service you get.
All of that was BEFORE I got there. & it just got GREATER when I arrived. I'll be honest- when you first pull in, it kind of looks sketchy. It's super close to campus, on S. Lamar, and you can't miss the big LONGHORN COLLISION sign on the building. It's no fancy dealership, and the outside isn't the most kept looking. BUT PLEASE DO NOT BE TURNED OFF BY THIS! As soon as you walk into the office, you'll realize that this is quality service you're getting. The couches are clean and chic, the space is very tidy, and its definitely an enjoyable place to wait. Also, I saw some super nice cars there- BMWs, Mercedes Benz's. If those luxury car owners can trust those cars there, I'm pretty sure my little Nissan Sentra will be fine there too.
As soon as I arrived, Larry came to my car with a bright smile and a helpful attitude. He kept apologizing for the delay and felt sorry that I had to wait...but I didn't mind AT ALL (mostly because I only waited for literally 3 minutes until they started fixing my car). He was so thoughtful, told me to pull up into the shade, then invited me to wait in the office. There, Bo came and told me that he'd be putting the mirror on my car and it wouldn't take more than 20 minutes.
IT WAS QUICKER THAN AN OIL CHANGE! I brought study materials and even nail polish because I thought it would take a while. I painted two nails, and they told me it was ready. They asked me if I wanted to see the car before paying, because that's their policy- you don't pay until you see it and are satisfied with it. But I was so happy with them already I just paid first and said I'd take a look at it on my way out. Of course, it was perfect. The mirror paint matched perfectly, and it was just like new.
Larry and Bo (and also another man I briefly spoke to to ask for directions to the office) were cheerful in such a genuine way. The kind of way that makes it seem like they love their job and genuinely want to make your experience the best it can be while you're there. THAT is such a rare thing to find nowadays, and I applaud them for that. They make you feel special and welcome without overdoing it or being fake. I honestly couldn't be happier or ask for more from my experience there.
So, in conclusion: if you want a modestly priced, QUALITY, quick, CUSTOMER SERVICE oriented experience, come here.