I was turned onto Lone Star in 2002 and have enjoyed at least a meal a week since. Over the years I have found the food to be consistent, tasteful, amazing, and down right Mexican! I recommend everyone give it a try!
I am writing this review in hopes the owner/owners or managers pay attention to customer feedback. However, the service is ok sometimes and most of the time not good. I am a small business owner and would want to know these things, at least from what I have seen. Recently I have seen some awful customer service things such as; When ordering the employee doesn't say ""hello or how may I help you"" usually I get a ""what do you want?"" I understand this place is packed during lunch and dinner, but really? What do you want?? A simple ""hello what can I get for you"" would suffice. Yet when a Latino looking fellow walks in the employees have a couple minute conversation with him. I see this treatment of customers on every visit. I see employee's getting mad at customers for forgetting there # and I couldn't believe it. Rather than putting on a smile and saying to the customer ""next time if you could please remember your # it really helps us get your food out to you quicker."" I understand Lone Star is a truly authentic Mexican place, but when I go to Mexico I am treated much better by street vendors, waiters, and locals during my visit, than by the employees' at Lone Star. I will never stop going to Lone Star as the food is the best and one of the only authentic Mexican restaurants in Utah, puts Cafe Rio, Chipotle, Barbacoa to shame! I just wish that the employees could show a little bit more respect to the non speaking spanish crowd. I think it would go a long way in making the lunch line even longer! Again, I love your establishment, I just see some things that could really tick some people off. I hope you can see this review from a weekly customers point of view. It's not like I had one bad experience and never went back. Your food is what keeps me coming back, my brief dealings with your employees is a hurdle to get to the prize... my Carne Adoavaodo and Carne Assada!