I used to be one of the most regular patrons of London Sizzler and was appalled with the horrid service and quality there the last time I went. I have spent a good $1000 or so eating there in the past two years with friends and I have always thought, great food, but slow service.
This past experience shocked me; it was a good hour and half since we ordered and we still had not received our food; then one of us went to ask what was happening with the food. A lot of orders were taking a while and hence, there was a good five or six complaints every ten minutes. Thus, the manager decided to vent it out on us and said " if you complain, I am going to cancel your food" ; and then, without waiting for our response, proceeded to scream to the chefs to cancel and throw our food away. Then, he refused to apologize and make amends. We then proceeded to finish our appetizers and plan to leave. Some of the juniors who work here and know me asked me to wait, and they would try and appease the chef's and make it again. Then another thirty minutes pass and we have been without food from 830pm to 11pm now and then we realize there is no food. The angry manager "threatens" us to leave and says he wont charge us for our food. We did leave and then as we are waiting outside and speaking, he proceeds to follow us out and demand that we pay for the drinks!
This horrid behavior was unwarranted and then, when we go in to pay, he has two items we never even received ever on the bill - this sort of cheap tactics are horrible; and so we complained to the owners, and they were bigger douches than the manager and when we asked to NOT pay for the items we did not recieve, they proceed to just say " take your cards and dont ever come back".
On that happy note, we decided to share our love for the manager and the owners and request that no sane person ever go here again.
Pros: good food if it ever gets to you; cleanest place on hillcroft
Cons: Horrid service, uncaring owners, long wait times, unpleasant senior staff