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Liz Lanza's Salon & Day Spa - Syracuse, NY - Reviews page 1 - Judysbook

Liz Lanza's Salon & Day Spa

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238 W Willow St
Syracuse, NY 13202
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(315) 472-1306
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Beauty Salons

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Personal Care

Reviews

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Best

Only the best salon in Syracuse! Everyone is highly educated and I never see anything other then perfection come from all the girls! Good job ladies, keep up the good work. Often ...

Worst

I too came to this salon based on the reviews, now I believe that they are all fake. I wanted some natural looking highlights. They gave me some girl who did not know anything abo...

Disappointed Again 4/15/2011

It's really unfortunate that it has come to the point at which I have to write this review. I have been a long standing client of Liz Lanza's, visiting the salon on a monthly basis for over 20 years. I have been going to a wonderful stylist, incredible aestetician, and fabulous massage therapist and unfortunately a very disappointing nail technician. The salon is fantastic, very professional and very clean. I've been struggling with the idea of leaving, but only because of my nail technician. It seems her needs come before her clients. I always feel like I am rushed, example: I sat down in the pedicure chair being followed immediately by two other clients getting pedi's at the same time. My tech started me 10 minutes after the other 2 clients had gotten started and finished my pedi 15 minutes before they were done. I pay for a hour long pedicure. I hear other clients talk about how much they love the shellac system and the longevity of the manicure and yet mine only last a few days and start peeling. I've had it done on vacation and they last me 2 weeks. I have expressed my concerns with the nail tech and she always seems to be on the defense! She makes excuses and steers the fault back to me. She has called me numerous times (and I mean numerous) to change my appointments to the point of aggravation. I have sat in the chair drying while she leaves me to get ready to go to the gym. I understand she is self employed, but I think it is terribly unprofessional to rush through a service and out the door while the client is still in her chair. I have actually tried to go to another tech but she has literally gone into the appointment book and change me back to her column. If I am in somebody else's column - leave me there! There is a reason for it. I can't imagine I am the only one who feels this way, I spend thousands of dollars a year and deserve professionalism. Like I said , I truly didn't want to write this review but I feel like I had no other choice. She just doesn't seem to get it. Maybe the salon isn't the right place of employment for her- maybe she should get a job at a gym, a place where she feels more at home. I really don't want to leave, and I imagine the other staff members I go to would not be pleased. Like I said- LOVE the salon, just disappointed with my nail tech. more

Talent arises here! 2/26/2011

Only the best salon in Syracuse! Everyone is highly educated and I never see anything other then perfection come from all the girls! Good job ladies, keep up the good work. Often immatated, never duplicated. Review below is totally off key, you can see how she left a fake comment as you can check her previous one to another salon. more

YUCK 2/13/2011

I too came to this salon based on the reviews, now I believe that they are all fake. I wanted some natural looking highlights. They gave me some girl who did not know anything about foiling. I came out of there looking like a skunk. I had these thick, chunky orange stripes going through my hair. I had to pay again somewhere else to have it fixed. I will never go to Liz Lanza's again. Aweful. more

Good experience, no complaints 3/24/2010

After searching for a salon on line I chose Liz Lanza's. Once I called for an appointment it was suggested I see Kymi because I had thick, curly hair. I wanted a short cut (over 4 inches cut off) and the cut I received is quite cute. I have no complaints. Kymi was very interested in making sure I liked my hair style and the way it was cut. (I am multiracial with slightly curly, SUPER THICK, but not coarse hair.) Pros: Easy to locate more

Wasn't that wonderful 10/21/2009

I'm fairly new to this area and decided to depend on reviews to find a good salon. First off they gave me a woman who they said knew about color. Nothing could have been further from the truth! She didn't even try to match the color to skin tone etc. I came out of there with a lot less money in my pocket and colored hair that everyone said looked awful. They also need to clean the place up! Even though it looked stylish, it was dusty and hair was everywhere on the floor. I'll never return. Pros: Stylish looking salon Cons: Bad Color more

umm... dont believe everything you read 9/20/2009

sooo, where do I begin??? Well I went to this salon because I read all these great reviews about this sooooo called wonderful stylist named jillaine. Not true at all!!!! she made my hair look 100 times worse than I started. she turned my highlights BRASSY, which is definetly not what I had asked for. I had to go back to my old hair dresser to get them fixed. Just goes to show that if its not broken, dont try to fix it. I should have never strayed, I was just looking for a new fresh look.. So I guess what Im trying to say is.... dont believe everything you read. Pros: nothing Cons: BAD HAIR more

Best colorist in Syracuse 4/22/2009

I saw this woman and loved her hair and asked her where she went. She said to JILLAIN at Liz Lanza's. Thought I would give her a try and am SO GLAD I did! I have very dark hair, almost black and it seems that everytime I get hilights it seems to turn some shade of orange. It is my biggest hair fear. Well, not this time. They were a beautiful shade of chocolate brown which looks amazing against my dark hair. Not too drastic, but enough to see. PERFECT!!!!!! I found my hair goddess. You should go see her if you want the best color in town. Pros: hip salon, dinosaur BBQ on the corner more

Kymi is fantastic! 4/9/2009

Kymi was referred to me by a friend several years ago and I couldn't be happier having her as my stylist. When she colors my hair, it looks so natural that no one knows it isn't my 'real' color! She does such a great job that my husband and daughter go to her, too. If you're looking for someone who is very professional and talented, ask for Kymi at Liz Lanz'a. Pros: Great colorist Cons: None more

She knows her HAIR 4/6/2009

I had Jillaine do my hair last week for the first time. She came highly recommended by a close friend. Previously my hair was red and I wanted to get rid of it and lighten it up a bit. She made me a beautiful golden, copper brown with subtle caramel hi-lites. I love it! All of my friends and family love it too. She listens to details and really makes you feel comfortable. Trust is hard to come by when someone is doing your hair, but I completely trust her with mine. I will recommend everyone go and see her. Pros: Right next door to DINOSAUR BBQ Cons: What are the drawbacks? more

Great Place 4 Great Hair 3/29/2009

I would like to say that I was one of Jillain's first clients right out of beauty school. I have always loved my hair. I have been every color over the rainbow. She's always a pleasure and always giving me something different and coming back for more! I see that she's pleasing others too in response to all her awesome reviews. Keep doing what you do girl! See you in a couple weeks. Pros: best stylist in town Cons: What are the drawbacks? more

Great Salon 3/27/2009

I've been going to Kymi at Liz Lanza's for a long time. She always does a really good job and I'm very happy when I leave. I would highly recommend her to anyone looking for a great haircut. Pros: great haircuts, warm atmosphere, great employees Cons: What are the drawbacks? more

Fabulous haircut, great atmosphere 3/5/2009

I left feeling absolutely amazing, a great experience. Also wonderful was that I received 2 compliments about my hair on the short 2 block walk back to work! They've got a new loyal customer here, I strongly recommend. Thanks Viviane, you see soon!!! more

Perfect Hair Flair & Fantastic Massage 2/15/2009

I recently moved to the Syracuse area due to job transfer. I looked on line for a place that would fit all my needs. I first went to another salon/spa, but had a bad experience. I started looking online and saw how many wonderful reviews there was about this place. I am so glad that I gave it try. I had an hour massage with Sheila. I play sports so I need someone who is educated on the medicinal aspect of massage as well as the relaxation part. She knew what she was doing with a magic touch! After my massage, I had a hair appointment with Jillain. I told her I didn't want any warmth in my hair (it tends to pull brasiness). She gave me the perfect beigey blonde I could of asked for! The cut was amazing as well. I can't wait to have other services there. I will tell everyone about this hip yet relaxing salon/spa. 5***** Pros: impecable knowledge and delivery more

Thank you Jillaine, top notch hairdresser 12/19/2008

After searching for a qualified stylist, I finally found one. I am part of a social group and we post the "best of" categories. I found Jillaine on the post from other members of the group. I sat in her chair and said do what you think will look best. She gave me a great consultation and talked about my likes and dislikes of my hair. After she was done with the cut and style I was amazed. I looked like a new woman and my husband loved it! I will be back for color for sure! She is by far the best! Thanks Pros: the "best", customer service with a smile more

Thank you for fixing my disaster 12/15/2008

I went to another well known salon in the area and they ruined my hair. You have no idea. They knew it was horrible and wouldn't do anything about it. I needed somewhere to go asap and I found Liz Lanza's. The stylist fixed my unwanted brassy tones and made my haircut even. Her station was at the end near the sinks but I can't remember her name. Anyway, she got me in no problem and made me look a million times better so thank you so much! I will now be a loyal client. Money well spent is at this salon with this amazing stylist. oh, she did my brows too and they didn't hurt and they look spectacular! Pros: skills to the fullest, beautiful salon, great music, s-factor more

Amazing hair to compare!! 11/24/2008

I recently moved here from Seattle. I found this salon on another review website. It has the most and highest reviews so I thought I would give it a shot. I am so glad that I did. I had my bikini done and my hair done. They both were perfect. I wasn't sure what I would get out of a small town, but the talent has been discovered! Casey did my bikini and a girl whose name begins with a J..maybe jillian or janelle, did my hair to perfection. No need to look anywhere else. This is the spot! Pros: next to Dinosaur BBQ, great salon & spa, very comfortable & upbeat vibes more

Where hair is fashion!!! 9/30/2008

I found this salon by using this website,however the address is wrong. I guess they were in another spot before. Now, they're right next to Dinosuar BBQ. Which is perfect, grab some grub and go! Anyway, I am a new addition to the Syracuse area. I am a student at Syracuse University. First year here. I was so lucky to find a salon with such a qualified stylist. I went to another salon first and I sat in the chair and they told me that they couldn't do anything with my hair. There's hair on my head so there's something you can do! I left and called Liz Lanza's. I got an appointment that day with Jillain. She completely transformed my hair. She gave me a totally new style. Kind of like Victoria Beckham's, just a tad longer. I love it and get constant compliments. She's skilled with the scissors. I will go back for some color. Check this place out. You will be pleased. Pros: high skill level more

just plain AWESOME! 6/7/2008

Great salon, great service, great stylist, great atmosphere. The best salon I ever stepped foot into. Superb. Top notch. THE BEST. Pros: best haircolor and manicure around. classy upscale salon with all the perks. One of a kind. A rare Gem in Syracuse Cons: possibly the parking, hasn't happend yet though. more
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Additional information

  • Hours:

    Tuesday - Saturday 9 to 7
  • Neighborhoods:

    Downtown, Northside

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