he experience was excellent. I went in with a budget for an engagement ring, and they were able to meet it with excellent and "traditional" materials. I needed an alternative to platinum, and they suggested palladium. Through their information and my own research, I found that palladium is one of 5 metals in the platinum family. It shares all of the same properties as platinum, except it is a bit lighter. Otherwise, it is just as strong and resistant, and it looks the same... same sheen etc. Also, i wanted a small diamond for taste and budget reasons. They were able to obtain 3 diamonds for me to choose from in a matter of 2 days. They were all of excellent quality... gorgeous. They simply don't put sub-par quality stones in their jewelry... they design everything, and they're not interested in representing their work with bad stones. So, basically, I purchased a beautiful palladium band, English Arts and Crafts style (or maybe Art Nouveau-ish) designed by them and adjusted for my small .45 carat diamond. The design is different but totally tasteful and timeless, NOT trendy. The diamond is amazing... a small one, but unbelievably reflective, sharp, and clear. They gave me an excellent, unique, artistic, and beyond-quality ring at my budget, and within 9 days from the moment I stepped through the door. Not to mention, they're cool folks that enjoy what they do... it's a comfortable experience!