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Linsey Eyecare - Reading, PA - Reviews page 1 - Judysbook

Linsey Eyecare

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1901 Ridgewood Ave
Reading, PA 19610
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(610) 373-2300
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Reviews

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Best

Very nice experience here @ Lindsey Eyecare. I tried on a tireless amount of glasses and they have a wide selection from children to adults. I found the perfect Micheal Kors fram...

Worst

I went here over my spring break from school because this is the only place that takes my insurance. However when I went to pick out glasses I asked the women working there what a...

Editorial review from Citysearch 12/6/2013

I can not recommend Linsey Eye for several reasons. \r One: The glasses that were ordered for my son were never completed. Week after week I waited for them to call and tell me the glasses were done, and they never called.\r Two: I would have to call each week, only to find out that the frames were broken, the next week the frames were lost, the next week they were broken again, and so on for more than a month. We finally requested a refund. They promptly told us, "" Oh you'll have to get your money back from the insurance company."" They didn't want to pay us our money back, and they are the ones to whom we gave our credit card too. They left us hanging with the insurance company to get our $164.00 back. Three; Their lack of organization and customer service leaves a lot to be desired. I was told that we would be charged a shipping fee because the glasses would have to be mailed to us since we were on vacation there for two weeks and they should have been able to have the glasses done. They should have said they will ship them at\r their cost due to their mistakes.\r We then had to attempt getting our money back through the insurance. The insurance told us that Linsey felt the should not have to pay the insurance company because, "" they (Linsey had spent time working with us, and they felt they deserved the $164.00 just for talking with us.""\r We had no doctor visit with them. We had our own prescription, and doctor, so they had nothing to do, but just put the order in!!! That's an incredibly stupid business ethic, and profoundly hard to believe they stay in business with that kind of service.. It's all about them and not at all about the customer!!!!! Well after 8 weeks, we finally got our money from the insurance company, but they will not get their money back from Linsey. They pocket the money, and didn't do anything for us.\r \r Never again will we visit their stores! more

Editorial review from Citysearch 10/2/2012

I had been a patient of this business for a number of years and never had an experience like I had tonight. I selected a pair of frames 2 weeks ago 9/19/12 and order a new pair of glasses from them. I paid the entire balance in full and even have a receipt that states ""No balance due"". They called today to say the glasses were in and ready to be picked up so I stopped on my way home from work. After I finally got someone to wait on me I was told I owed a balance on the glasses. I explained that I had the receipt at home that showed I paid the entire amount of the bill. It didn't matter. Someone there screwed up the order and now I owed an additional $25. If I didn't pay up I couldn't have the glasses. What was I supposed to do? I paid it and fumed about it the whole way home. How could they do this? Is this how they treat others? I didn't screw up, my insurance company didn't screw up and no one called me before placing the order to get my okay for the more expensive item. Once I got home I contacted my bank and filed a complaint against them. Here's the real kicker, my bank credited the funds back into my account but they won't go after this business to recoup the funds. The amount is too small to them, it obviously wasn't to me. So my only recourse is to tell my family and friends about this experience, post my opinion here and not go back to a business that treats it's long time customers this way. The end more

Editorial review from Citysearch 6/19/2012

Very nice experience here @ Lindsey Eyecare. I tried on a tireless amount of glasses and they have a wide selection from children to adults. I found the perfect Micheal Kors frames. They verified insurance while I waited, which took about 5 min. Staff very knowledgable. I live a distance away but the next pair of frames I will be going back to get my frames here! This is a definite place to at least explore. You won't be disappointed. more

Great service and selection 4/18/2012

Contrary to the other poster here, I found the selection of glasses to be very diverse. Its obvious they support several DESIGNER styles as well as name brand and budge glasses brands to meet a wide variety of people. Several designer glasses are carried here and for what glasses they do not have readily on display for you, there is also a book they can show you that has more for you to choose from. Ordering from the book is also quick and you usually have your glasses in a couple of days. I've been going to this eye place for years. The doctor here is wonderful. She's patient, knowledgeable, and fast with her service, but nothing ever feels rushed. I've recently made the switch to contacts for the first time, and all of the staff was helpful in teaching me how to do it, and gave me ample time to test various brands and really worked with me. The entire experience left me with the feeling that they cared more about the health of my eyes and my satisfaction of their service, than to just get me in and out. They also offer dental services and I'm sure I'll be going to them for that too once I get around to making the appointment. As a whole, this is one of the best eye places I've ever been to and I've worn glasses me whole life. I'd recommend them to anyone for their selection in frames - which is 3/4ths of the building in display, plus the book of thousands more to choose from in varying styles and price range - for their friendly customer service, and for their genuine concern for the health of my eyes and the happiness of the patient. Thank you Linsey Eye Care, I hope to continue to come to your business for a long time. more

Are you kidding me??? 4/1/2012

I went here over my spring break from school because this is the only place that takes my insurance. However when I went to pick out glasses I asked the women working there what are my options in glasses. She explained to me that their DESIGNER glasses are in the display case then proceeded to tell me about their so-called ""Designer"" glasses: IZOD and Candies. I study fashion and for someone to tell me IZOD and Candies, brands that are found in Wal-Mart and Kohls is NOT considered Designer brands. I do not care what anyone says, but for you guys to tell me cheap awful brands are ""designer"".....ARE YOU ON CRACK?!?!?!? Get actual Designer glasses not cheap pieces of crap and call them designer. Whoever picks out your choices of glasses should be fired considering you guys have absolutely NOTHING. Try to keep pace of what is in then maybe...MAYBE you'll get some more customers. Trying to claim Wal-Mart and Kohls brand items are ""designer"" and only having last year designs is NOT helping you. This place is not worth anyone's time or money. I wouldn't put any stars but unfortunately it is required to put at least one. more
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