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Lilies and Lilacs - Rancho Santa Margarita, CA - Reviews page 1 - Judysbook

Lilies and Lilacs

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22342 El Paseo
Rancho Santa Margarita, CA 92688
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(949) 713-6380
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Main categories:

Women's Clothing

Related categories:

Retail Shopping , Apparel

Reviews

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Best

Ever wondered what to do with that old wedding gown (especially if it's an EX-one!), bridesmaid dress, prom dress or just very expensive cocktail dress that doesn't fit, but you j...

Worst

So unbelievably rude.......the owner and her daughther......really need to go home to whereever they are from and take a course in customer relations. I had 2 pair of shoes on co...

Worst customer service ever 3/15/2012

So unbelievably rude.......the owner and her daughther......really need to go home to whereever they are from and take a course in customer relations. I had 2 pair of shoes on consignment and was told over the phone to come in and discuss status. I stopped by that evening and was talked to in a manner that I have never experienced at a store before. They asked me for my contract and I am in the process of moving and thought they would have a copy. After listening to the daughter bad mounth me in front of several customers, I went to the owner and told her I had called earlier and they said to come in to determine if my items had sold. I told her that I did not appreciate the younger girls condesending remarks in front of customers and she said, "well we do not appreciate you coming to our store without your contract. I explained that I was moving out of state and did not realize they contracted for 3 months and the owner responded saying, "oh, every one says they are moving". Over priced, RUDE beyond belief......the younger girl also said, I will get your shoes that did not sell, I said, why not keep them and send me the check along with my new boots that did sell (not in the store and no record), and she said, "my mother said we do not want to sell your things". Be careful when dealing with this supposed mother daugther duo......Unbelievably RUDE. more

Not Just Recycled Clothes! 8/7/2005

Ever wondered what to do with that old wedding gown (especially if it's an EX-one!), bridesmaid dress, prom dress or just very expensive cocktail dress that doesn't fit, but you just don't want to toss? Then Lilies & Lilacs is the place to drop off your unwanted gowns and maybe make a few dollars for the trip. This is a consignment store and they'll take your (quality) items and sell them for you for a reasonable commission. You can also find some wonderful steals for your next social event where you don't want to spend a lot of money. more
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