I went to a hairdresser named Al, he came highly recommended by their receptionist. On my first appointment he had to reschedule me for personal reasons. He gave me attitude about how long my hair was when I came in three days after originally scheduled. The cut was pretty good, but not worth the money, which was twenty dollars more than I would usually pay anyone to cut my hair. The second time I came to see him I also scheduled an appointment for my boyfriend. In order to get an appontment with him, I had to wait until he was back from vacation, and then he had the receptionist call to cancel AGAIN! He had no idea who I was or if he had ever cut my hair. When he spoke to my boyfriend he was rude and spoke as if we weren't good enough to be in his appointment book, this after cancelling twice and charging more than a dinner for two on Pearl Street! Stay away from this salon unless you like to be gauged for attitude and absolutely NO customer service!