Our car windshield had a crack on the side from all the traveling we do on the highway with the rocks and pebbles flying onto the windshield. So we needed the insurance guys at Liberty Mutual to cover it. They were great, no real questions asked, and immediately found a repair company to do it for us. The only gripe I had was when I made the phone call, I got some lousy foreigner who did not know how to handle the phone calls correctly and could speak proper english. So not only did I have trouble understanding him, he also had trouble understanding me. Oh well, at least the service quick and painless.