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Lexus Monterey Peninsula - Seaside, CA - Reviews page 1 - Judysbook
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Lexus Monterey Peninsula

1721 Del Monte Blvd
Seaside, CA 93955
(831) 393-3030
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Lexus Monterey Peninsula - Seaside, CA


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Kenny, Peter and Marvin are the best! Excellent!


I took my car in for a major service that with any other dealer I would have received my car back the same day. It took two days and there is a light on that has to do with the ti...

Bad Service Dept. 8/31/2014

I took my car in for a major service that with any other dealer I would have received my car back the same day. It took two days and there is a light on that has to do with the tires that they rotated. The light was not on before. My service guy Bobby never answers his phone. I spoke with Fernando on Friday and Saturday to let him know that I wanted to pick up the car. When I got there on Saturday because it was not ready on Friday I had to wait for 45 minutes. I finally went to the cashier to get my car paid for she did not have the paperwork. The kid who checked in my loaner placed the paperwork in a box near the door. I told her where it was and she said she did not see it. I gave her the paperwork and by this time I saw the car being brought around and parked. She then said she could not find my keys and another guy could not find my car. It was right out front I told them and I went out found the keys in the car. I told Bobby who said he was sorry when I left that this was the worst service I have ever had anywhere. I love my car but I will not buy another one until the staff takes lessons from Sam Linder. I used to have a Cadillac and Edward my service manager was amazing. Major service took 4-5 hours and yes they washed my car and gave me a loaner. Edward kept me informed along the way and when I went to get my car the cashier had my paperwork and keys and she always knew right where the car was parked. I am amazed that Lexus is still in business. You may have remodeled your store but your staff needs to be remodeled. more

Excellent! 8/9/2011

Kenny, Peter and Marvin are the best! Excellent! more

Met my specifications 7/19/2011

I was shopping for a certified used Lexus RX and found a car that met my specifications. I contacted the dealership and provided them with information on my trade in vehicle. more

Treated well 7/14/2011

Whenever we go in we're treated well, given a loaner car, and the car is cleaned up and given a car wash no matter what work they do. more

Best dealership staff 7/12/2011

best dealership staff on the penninsula, I am waiting for the new SC to come out.. more

Very satisfying 7/8/2011

Each visit has always been very satisfying and in the proper time frame of expectations. more

Extremely smoothly 7/6/2011

Everything went extremely smoothly and all have been very helpful with our questions. An easy transaction. more

Very informative 6/30/2011

Their parts salesperson was very informative and helpful. He explained some things to try before ordering a new and rather expensive key. I was very grateful for that. We had to order a new key anyway but felt like this dealership had the owners workforce in mind, not there just to make money. more

Consistent and outstanding service 6/23/2011

Keep up the outstanding work. The best advertisement is consistent and outstanding service. Acta-non-Verba (Deeds-not-Words) more

I have the car of my dreams 6/21/2011

Thanks everyone! I have the car of my dreams. You have made a friend for life. more

Outstanding service 6/10/2011

Juan is a great representative for Lexus. He is articulate, very smart & extremely personable. more

I miss my Lexus 6/6/2011

I could no longer afford you car, I went Mercedes, but I miss my Lexus, the american comfort, the hi technologie of Germany more

Outstanding! 6/3/2011

Really impressed w/ (check engine light on & burning smell) the initial service. We live over 100 miles away & usually used the dealership where the car was purchased but decided to use Monterey this time. more

Amazing customer service! 5/31/2011

Peter continues to lead a team totally focused on exceeding expectation of the customers. more

Excellent service 5/26/2011

Lexus needs to have a facility in Santa Cruz (I live in Scotts Valley) more

They way a dealership should be 5/25/2011

It has been the best car purchasing experience in the last 30 years. Everyone has been so helpful and pleasant. more

Great service 5/23/2011

Marvin, our salesman, is a great fellow. more

Thanks John!! 5/23/2011

John did an outstanding job. I bought the car 3 days after having a total knee replacement surgery and was not in the best of condition. John made sure I was handled appropriate to my "drugged up condition".... Thanks... more

Fantastic treatment! 5/20/2011

Fantastic treament. more

Fixed them. no questions asked 5/17/2011

When you buy a Lexus you expect great service, and these guys follow through. We've had some minor issues (barely audible rattles etc) that most dealerships might blow off, but they've done ride alongs and fixed them no questions asked. more
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  • Dealership sells pre-owned and new models, including Lexus sedans, SUVs and sports cars. Also offers financing options and a service department.

  • 7/13/2006 Provided by Citysearch

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