The first day went smoothly, we agreed to a very good price and they said our car would arrive in 3 days. We were happy.
But that was over 2 weeks ago. During these agonizing 2 weeks, the folks at Norwood Lexus tag-teamed through different representatives, each one promising a delivery date "in 2 or 3 days" and failing to deliver each time.
Yesterday, we got a verbal guarantee from the manager of Norwood Lexus and went to pick up our vehicle, only to discover that it had the wrong options, and now we have to wait another "2 or 3 days".
The good news is that they've been very nice about it, and promised to include more options at no cost, as a gesture of apology. But we're still waiting and wondering if we're ever going to get this wonderful vehicle at all.
I'm still amazed at the fact that they tried giving us a vehicle with the wrong options. I've never seen that before in a professional car dealership.