Lexis Florist

Their flowers rock!! no arrangement that I have seen has ever come close to the ones I've received from Lexis Florist. more

I ordered flowers for a birthday and was assured the arrangement would be delivered that day. 5 days later, I found out that the flowers had never been delivered. I called Lexis Florist, and the person who answered the phone confirmed that the order was not completed, and said "what do you want to do?". No apology, no recognition that they had done anything wrong. When I asked what happened to the order, they did not know. I asked them to please redeliver at no charge, and they agreed. Bad customer service. ***Follow Up*** I got my credit card statement, and they indeed did charge me for the flowers after they said they wouldn't. I called and asked for the manager. A woman with an accent spoke to me, and after I explained the entire situation, told me that "somebody goofed". NEVER ONCE DID SHE APOLOGIZE. In fact, she seemed very annoyed with my call. Unbelievable. Pros: None Cons: Bad customer service, unreliable more

I ordered a cut flower arrangement of specific flowers for a birthday delivery. The arrangement that arrived was completely wrong and contained none of the flowers I requested and instead contained very tropical and exotic flowers which I had not requested. When I called the next day and spoke to the manager I was told that they did not have the flowers I had requested but would have them the next day and send out a new arrangement. The new arrangement arrived 2 days later after the recipient received a message saying they would pick up the old arrangement and deliver a new one. It's beyond me what they wanted to do with 3 day old flowers. Maybe they wanted their $5 container back. The new arrangement was delivered and was completely wrong again. If they had just picked up the phone and called (long distance) to let me know the flowers i requested, which were not unusual, were not available this entire situation could have been avoided. I left a message about how disgusted I was and waited for a return phone call. After several hours had passed the next day I called myself. I spoke to the owner SueHabib. I told her I had cancelled my AmEx payment after I did not receive a return phone call. She was very condescending and seemed more interested in letting me know about all of the awards and big accounts that they had. She had no interest in my $100 order. When she asked what they could do and I told her to send the correct flowers she said they could not do that since I had cancelled the payment. I own a small business also. If all it took to make a customer happy was to correct the problem at such a small cost to the company I would have done it in a minute. I'm very surprised at the reviews this company has received. My experience was quite the opposite. Pros: Nothing Cons: Horrible customer service and follow-up more

I just for everyone to know, The spary of flowers which Lexis Florist made for my mother's casket was the most beautiful I have seen at any funeral. In fact, dozens of people commented on how beautiful it was. It was with pride that I told them Lexis Florist had made it. The arrangement for church was aslo breath taking. I can not be more grateful to Lexis Florist for what they did. more

My wedding day was one of the most important days of my life. I wanted the church to to be filled with fresh flowers. Lexis Florist made this day special for me. The flowers were beautiful!!!!! My guests felt like they were in a beautiful garden with magnificant flowers. I could not have been happier with the flowers and the quality of service rendered by Lexis Florist. I highly recommend them!!!! more

It was my best friends birthday and as usual I had no idea what to get her. After many years you run out of ideas. I happened to pass by a Lexis Florist van on my way to work one morning and even though I was hesitant to call I did. First of all, the sales people they have working there are very courteous and professional. My sales rep was Diany and she gave me the option of an "Exotic Mix" and even though I wasnt sure I went for it because it sounded intriguing. Let me tell you, it was the best decision ever. I got the biggest hug and the biggest piece of cake that night at the party. She and everyone at the party loved the arrangement. It had the biggest roses I had ever seen, which we were later told were hand opened. They also put some twisted cala lillies which was something I had never seen before. It was just so gorgeous that I wish I had apicture to show all of you! I highly recommend Lexis Florist, you wont regret it! Pros: Everything starting with the sales people to the designers to the drivers. Perfect! more

I looked on-line to locate a reputable florist in Houston to deliver a nice arrangement for a client. I placed the order and with a 4 hour span was assured my delivery would get to the hospital on the same day. The next afternoon, the florists called and wanted my client's home address, indicating the flowers were NEVER delivered. I told them my concern and spoke to 4 different people - not one was helpful nor could indicate why the delivery was never made. They then wired the flowers to my client's home and charged me an extra 15 dollars. I will never use them again and would not recommend at all -also, who knows what the arrangement ended up looking like. more

They were EXTREMELY late delivering the flowers to a wedding I was a guest at, and on top of that still charge the bride a delivery charge! The flowers looked like they were dying, and the bride and even the guests noticed! Lexis Florist is a brides nightmare.... Expensive and the people were rude. I do not recommened them! more

You have to try this florist if you want great service and AMAZING designs....The tropical arragement I ordered was GORGEOUS!! Everyone at the office was taking pictures and commenting on the flowers!!!!! They have the most unique way of desinging with the roses and the callas twisted around.....!!!!!! I will deffintaley use LEXIS for my next occasion!!!! They sure know how to brighten someone's day with their exquisite desgins. more

I had forgotten to send my mom flowers for her birthday and it was the very next day! I called Lexis based on their great reputation and asked for delivery to my mom's Galleria office asap. She called me on her birthday morning to say she received the most striking bird of paradise arrangement she'd ever seen! If you want to impress someone with rare and beautiful flowers - Lexis is top notch. Thanks for saving me! Pros: Tropical arrangements like no other in Houston Cons: Not the cheapest but worth the WOW factor more

decided to order flowers for my anniversary from this place for delivery and it was the worst mistake i ever made. i called the day before and made sure they got my order online. they did. the next day i never heard anything from my gf of them receiving them. they were supposed to delivery them to their place of business but never did. when i called to ask about them i was told they were sent and left on my porch. i said i didnt send them to a house. they hung up on me and when i called back someone else said oh they havent been delivered yet. it was already the end of the day basically so i just ended up cancelling them. i was so angry i couldnt even think straight...i got my money back but they didnt even offer to fix it and well they had already ruined what was supposed to be a special occasion. will never use this company again and no one else should either. more

I called lexis florist about a month ago to send in an arrangement to my wife for our anniversary. I wanted to spend about a 150.00 dollars. I have previously used another florist for the same amount...... When the driver showed up at the door , my wife was stunt with the size and the flower quality and the most beautiful design ever...it had orchids and bamboos ......I mean out of this world............... thank you lexis , you sure made my day!!!!!!!!!!! will be using you for life....................... Pros: Best designs more