September 17, 2009 marked my 4 year anniversary with my wonderful boyfriend. Unfortunately this special date was sourly tainted but the unprofessionalism, rudeness, tardiness and disrespect of Lexington Flowers and their horrid manager. Not only were the flowers that my boyfriend ordered to be delivered to me first delivered to the wrong address (the company never tried to verify that I received the bouquet, I guess verification of delivery is not part of their poor, pricey service), but when the person at that address contacted the flower shop to inform them that they were the wrong recipient, they did not contact my boyfriend to verify a correct address or leave him any message that the flowers would not be received, by me, on the day requested.
He was sad and felt guilty when I walked through the door without a beautiful bouquet! After 3 confusing calls about WHERE to find Lex. Ave. (Uhhh isn't the name of the business LEXINGTON Flowers) to my office the NEXT day, the bouquet finally arrived (way overpriced for the quantity and quality). When I called the manager to try and speak with him about a partial reimbursement, he was aggressive and disrespectful and continued to place blame on my boyfriend - this manager was so unprofessional that he even hung up on me twice and then refused to speak to me and made his poor assistant (who was busy but at least trying to be polite) relay ignorant comments and excuses!
Needless to say, we will never use this business again and hope that other New Yorkers choose flower delivery options that are classier, more efficient and take more pride in their customer service than Lexington Flowers.
Cons: Flowers not delivered on time, unprofessional, RUDE