Hands down the most pleasant medical staff I have seen. For me, the doctor experience started on the phone, even before I came in. The woman I made my appointment with was professional and accommodating. When she called me a couple weeks later to remind me of my appointment she made sure to answer my questions.
The day of my appointment, parking was easy across the street in a public lot. The office is located in a well-maintained modern building. The waiting room was comfortable with plenty of current magazines and a flat screen TV. The receptionist was pleasant and made sure I had my forms and a cup of tea. She was also discreet, taking care to keep our conversation private. When I was led to my consultation room, I saw that it was immaculate and looked new.
I was there to have a rather embarrassing mole removed so I was a little uncomfortable at first. My discomfort went away thanks to Dr. Bussell's excellent bedside manner. She was discreet, professional and did everything to put me at ease. I did not feel any pain during the actual mole removal. They did a biopsy of my mole, which I think is standard.
After that, I wanted to make the most of my appointment and ask the doctor some general questions. She took her time to speak with me so I didn't feel rushed. We talked about my skin habits and she suggested easy ways to take better care of my skin at home (simple remedies like changing my pillow case more often to help with acne and what to do about my chronically dry hands).
The medical assistant who was in the room with me also deserves special recognition. One of these five stars is for her. After my appointment, I remembered that I wanted to ask about dermabraison versus laser for acne scars so I came back and she gave me a comprehensive comparison, discussing the pros and cons. I decided to make another appointment for dermabraison so I'll be back.