Whenever possible, I like to use small, hometown providers of goods and services. It gives little radical inside of me a warm and fuzzy feeling because I’m stickin’ it to big business and “the man.” I was pretty excited to be able to try a local DSL provider instead of shelling out money to SBC or Comcast for a high-speed Internet connection. The icing on the cake was that the speeds and prices they were advertising at the time were better than what either of the previously mentioned companies were offering.
Unfortunately, ACD let me down big time. From the day we signed the contract, we had nothing but problems with the service. Specifically, we had major problems with speed and packet loss that ACD simply was unable to resolve. They acknowledged that the problems did reside on their end and dispatched the LEC multiple times to my location as well as to the DSLAM at SBC’s CO. The phone technicians they hired were beyond worthless and it was painful just to contact ACD and give them test results and information that THEY requested.
At the end of our contract, I was able to tear gas my inner hippie and sign up with SBC DSL and then, later, Comcast HSI. I found both of them to be much more able to deliver on their service promises than ACD.