Absolutely HORRIFIC customer service: I brought in a ""dry clean only"" light cream parka that was ruined by their dry cleaning machine. Leone, himself, told me that his son new that the machine would not clean the jacket properly and it left light grey and purple markings ALL over the jacket, however instead of just returning the jacket without attempting to clean it, he put it through the machine 2-3 times! Leone agreed with me that his son should not have cleaned the jacket, however he could not be responsible for the damage done by the machine nor his son and advised me to take it back to the store to have the store refund my money. He did not offer to compensate me for the damage to the jacket, and when I asked what their policy was in these instances, he said the store should be held accountable, not him, his son nor the machine. Now I'm out the $200 i spent on the jacket plus the dry cleaning expenses. DO NOT TAKE YOUR CLOTHES TO THIS CLEANER AS THEY WILL CHARGE YOU TO DESTROY THEM.