To be honest, I wonder why the rating doesn't have minus star, this place won't deserve even one star for me. Even I know how legend this place is, if they keep this bad shape, it'll be better to close before they damage their glory in the past. If you expect any kind of "service" at there, soon you will find that you are in the wrong place to get. They lost my credit card, call me a lier and call police officer to blame us.
A only good point, music was good, but could've be more enjoyable, if we served earlier and can concentrate for the music. Show start 8:30, and why they let audience in exactly 8:30, even place seems ready around 8 o'clock. If drink only, it's fine, but we have to pay $20 music charge and minimum of $16. This $16 is very serious business for them, even we couldn't catch the waiter to order and end up with one $8 drink. you will see $8 and unused $8 on the bill with build in 18% service fee even you won't get any service. Wish you luck to get waiter first.
But very funny thing, they are very quick to come over only when they ask us to "leave".
I started wonder that might be a new way to cost cut, don't give customer enough chance to order and let them pay shortage, which maybe developed by testing water with innocent tourist. No wonder I didn't see any local people other than the family or guest of musicians. So at first if you are the tourist who are looking for somewhere where local people will go, this is not for you. The famous tourist spot like Village vanguard, blue note, you will find local music lover, which I go to, blue note, they might urge you to leave after the show, but they serve right. You can surely finish your food. Smalls is good to get friendly atomasphire and reasonable price with great music. Seems what they are trying to be another blue note, 3 shows at weekend, serve food, high-end price. But most likely they missed to train their employee to serve customer right.