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Lee Auto Ctr Inc - Centreville, VA - Reviews page 1 - Judysbook

Lee Auto Ctr Inc

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13616 Lee Hwy
Centreville, VA 20120
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(703) 830-4407
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Automotive , Car Dealers

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Lee Auto Ctr Inc - Centreville, VA
Lee Auto Ctr Inc - Centreville, VA
Lee Auto Ctr Inc - Centreville, VA
Lee Auto Ctr Inc - Centreville, VA

Reviews

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I went here once and I am NEVER going back! This is the worst customer service I have ever received at an auto repair place - and that's saying a lot! I was told to go to Lee Auto...

Editorial review from Citysearch 7/22/2012

We've used Lees Auto for years for state inspections and for minor repairs. They have always been friendly and helpful. As a woman, going in alone, I never felt as though I was being taken advantage of. Parvaz is professional and helpful and always checks to see that my decals are up to date. I'm sorry the previous tip was not a positive one but there are usually reasons why things happen like that. Our four car family highly recommend Lees Auto Center. Valvoline is right next door and they're fantastic and helpful too. more

Worst Customer Service Ever Experienced!!! 7/10/2006

I went here once and I am NEVER going back! This is the worst customer service I have ever received at an auto repair place - and that's saying a lot! I was told to go to Lee Auto Center for an emissions test from one of Lee's competitors down the street (GoodYear) because they were all booked for the day. They said I could wait in line at 7:00 am so as to not be without my car for the rest of the day. At Lee Auto, I was told that I was being an inconvenience because I did not have my emissions renewal form from the DMV and because of this, he'd have to enter my VIN into the computer twice (boohoo). He then said that if my VIN was entered incorrectly (isn't that why they ask for it twice?) that it would be my fault, but that he wouldn't enter it in incorrectly on purpose (wow... I assume as a favor to me?... I proceeded to do a double-take). After the test, I asked a simple question about why my emissions report had the wrong vehicle make listed at the top of it (I thought this would be a problem w/ DMV). The same attendant proceeded to yell at me in a foreign language (who knows what he said) and had the other attendant ""deal with me"". The bottom line is, these guys are short with you, rude, and have no concept of how to treat customers (especially first timers). I recommend the GoodYear down the road from this place (just past 66 heading on 29 south). Their rates might be higher and their waits might be longer, but I am somebody who is willing to pay a little more for trustworthy employees and good customer service. more
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Additional information

  • Hours:

    Mon-Fri, 8am-5pm; Sat, 8am-4pm; Sun, 10am-2pm
  • Neighborhoods:

    Centreville

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