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Leathers By Mary Terry - Sacramento, CA - Reviews page 1 - Judysbook

Leathers By Mary Terry

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1115 Front St Ste 12
Sacramento, CA 95814
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(916) 448-2827
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Main categories:

Cleaning , Apparel , Fashion Accessories

Related categories:

Home & Garden , Retail Shopping

Reviews

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( 4 )

Best

I have known of and been a customer of Mary's for years. She is a one person clothing maker who makes QUALITY CLOTHING from scratch that fits the person who buys it. Mine fits GOO...

Worst

On April 3rd,2005 for our 40th wedding anniversary, my husband took me to see Mary Terry Leather. She sat with me and designed and leather purse. The price was $203.00 and it wou...

Editorial review from Citysearch 10/14/2013

Worst service I've ever experienced. Mary does good work but the problem is you're unlikely to see it. We took a shirt in for a simple zipper fix. Now 2 1/2 months later we still haven't received the shirt back despite numerous phone calls and a promise to mail it back to us over two weeks ago. Needless to say, I will never go back. Save yourself the time and anguish and find someone else. more

BEST HAND MADE LEATHERS 12/10/2010

I have known of and been a customer of Mary's for years. She is a one person clothing maker who makes QUALITY CLOTHING from scratch that fits the person who buys it. Mine fits GOOD. Extras, little touches to make it yours, yes, and reasonably priced. She is a wonderful person to deal with and I have seen a rude person being treated nicely (one day overtime sheesh) If you ever need anything leather , made, repaired, cleaned, you will get the best serivce possible. more

A wonderful business run by wonderful people 11/30/2010

I've gone to Leathers by Mary Terry on numerous occasions, and never once has she dissappointed me. Her work is of the highest quality for unbelievably fair pricing. I've seen the embroidery work they have done as well, and I must say every time I go in the versatility of their work always amazes me...everything from custom made leather products (jackets, vests, chaps, pants, shirts, corsets, belts, wedding outfits, seat covers, saddle bags, I have even seen 3d models of leather roses) to gorgeous embroidery work....they can do anything you can imagine. And with how busy it is every time I am there, it's quite hard to think that this business is anything but spectacular. Everyone knows that high quality work takes time, and Mary Terry is the fastest at her profession. Anyone I see riding bikes, anyone I overhear talking of leather, or any kind of embroidery job, I always automatically refer them to Leathers by Mary Terry. more

THEY SHOULD BE OUT OF BUSINESS 4/2/2010

THIS BUSINESS SHOULD BE CLOSED DOWN. THEY AREN'T REPUTABLE AT ALL. THE SERVICE IS HORRIBLE. I ASKED MARY TO MAKE A LEATHER HAIR COVER FOR ME. I PAID $35 INCLUDING THE SHIPPING FEE SINCE I AM NOT FROM SACRAMENTO. I ORDERED IT MARCH 3RD AND TOMORROW IS APRIL 3RD STILL NO ITEM SHIPPED TO ME. I CALLED HER MANY TIMES, ALWAYS NO ANSWER. SHE SAID SHE SHIPPED IT ALREADY BUT APPARENTLY SHE DIDN'T BECAUSE I STILL HAVEN'T GOT IT. THEY NEVER ANSWER MY CALLS SINCE THEN. I CALLED THEM ALMOST EVERYDAY AT DIFFERENT TIMES. I USED A DIFFERENT NUMBER AND GREG THE HUSBAND ANSWERED, I DIDN'T SAY WHO I WAS. AFTER FEW MINUTES I CALLED AGAIN USING MY NUMBER AND NO ANSWER AT ALL. AGAIN I DIALED 5-10 TIMES A DAY. $35 IS $35. THE MONEY IS NOT EVEN THE ISSUE NOW BUT HOW THEY ARE TREATING CUSTOMERS. THESE PEOPLE SHOULD BE OUT OF BUSINESS. THESE PEOPLE SHOULD BE PUNISHED. THEY CAN'T DO THIS TO EVERYBODY AND JUST TO ANYONE. I BELIEVE IN KARMA, THEIR TIME WILL COME. I HAD TO CAPITALIZED EVERYTHING I SAY HERE BECAUSE THEY JUST REALLY MADE ME MAD!!! I WILL DEFINITELY NOT RECOMMEND THIS SHOP! IN FACT I AM ENCOURAGING EVERYBODY NOT TO USE THEIR BUSINESS AT ALL. I HOPE A LOT OF PEOPLE CAN SEE THESE COMMENTS. Pros: NOTHING! EVERYTHING IS BAD ABOUT THIS SHOP. Cons: HORRIBLE, HORRIBLE CUSTOMER SERVICE! more

A year later. 1/21/2010

This business is so bad I am pretty sure she has many bad reviews than these. more

My exprence with Mary Terry Leather 1/18/2009

On April 3rd,2005 for our 40th wedding anniversary, my husband took me to see Mary Terry Leather. She sat with me and designed and leather purse. The price was $203.00 and it would be mailed to me in May,2005. Did not receive it and she kept telling me it would be mailed. We've made several trips to Old Town Sacremeto and still being told it would be mailed. On Thanksgiving weekend, again she said she would mail purse to me. Asked me to call Dec 4th and I did and she told me she would call Saturday with tracking # which she didn't. All I want is the purse or refund. Is that too much to ask. more

Great experience at Mary Terry's 12/7/2008

Mary did a great job on my jacket and chaps. In only 4 days she took my plain leathers and really customized them to my likeing. I have gotten alot of comments from people on the set. I wouldn't go anyplace else for my leather and patch needs. Both she and Greg have hearts of gold! Personally, I have never had a bad experience doing business with ""Leather's by Mary Terry"" And I am sure I will go there for years to come. more

BAD Service!!!! 6/19/2008

I had asked Mary to make a knife sheath for my son who is a Boy Scout. I dropped off his (Two) Boy Scout knives a small Mag light and a Marlin spike. She stated that it would be ready in three days. I paid her in advance in full. I had returned on the third day. I was told it was finished and it turned out great, but it was at her house. I was promised she would have it on Monday. I went to her store and was given another excuse on why she can?t get her act together. Sure I was disappointed and I am very understanding so I had returned on Wednesday when she would have it there and the store would be open again. Yet only another excuse on Wednesday, now I am upset with her service. I asked her to call me when she would have it in the store and she stated she would. She never called. I returned to the store and she was closed with a note on the door to see the guy across the hall from her. As I entered his store there was two other guys there with the same story writing her notes to call them. They paid her in-advance and it has been months. She hangs up the phone on them when they call to inquire or simply gives another excuse. I have talked to her granddaughter who works for her. Mary ?Her Grandmother is teaching her the same business practices. Note: it is an 80 miles round trip to her store only not to receive service. I have drop over 400 miles only to have my money and items taken by her. Ummm, I think that?s called theft!!!! I will post on any web site to give her the same treatment she gave me. I will report her to all and the city business license office. You have to have trust with the business owners in your community she has taken that trust away. Pros: None! Cons: Everything about her business!!! more

Absolutely horrible customer service 4/18/2008

After reading positive reviews of this shop on its website, I was extremely disappointed by the service I received. Mary has not kept any of the promises she has made. It's been over 8 months since I brought in an item in to be repaired, which was only supposed to take ""about a week."" After many phone calls and visits to the shop, I still have not received the service I pre-paid for. Mary is full of excuses and the chances of receiving an apology from her are nonexistent. Hopefully, others can avoid the frustration and time I've wasted on this disrespectful business. I guess if you want to be hung up on, have distrust in those you do business with, and eternal patience - go to Leather's by Mary Terry. If only I could afford a lawyer, I would try to do more. Cons: no consideration for customers, does not provide service as promised more
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  • Neighborhoods:

    Old Sacramento, Central Sacramento

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