My first time buying flowers to be delivered and the customer service was deplorable. Instead of choices of arrangements or flowers, I was only given verbal descriptions of sizes available. Was told it would be an "assortment" of flowers, and it was, but they were all PINK! I thought "assortment" would be a color assortment as well. IF I'd wanted a pink bouquet, I would have asked specifically for it. Pink is the least favorite color of the recipient and it made the entire gesture of sending them completely worthless and a bit embarrassing.
When I called to complain they did not make amends for the misunderstanding. At least offer to give a discount on a replacement, if not replace them all together. It's winter, and the holidays -- who sends pink flowers at the holidays? Must've just been what they had lying around unused. Pink! Yuck.
Cons: uninformative, unapologetic, hurried