Like some of the previous reviewers, it's true that Holli has a nice disposition when you initially meet her or when you have to actually have face to face contact with her. Other than that, you'll never have any communication with her. Her office will not inform you of what's going on. If you call and leave messages, you will not get a return phone call. I guess my assumption that lawyers are supposed to counsel you and explain the processes of your case is wrong, especially when it comes to this attorney. They won't contact you when you have questions, but they definitely will send you invoices when it's obvious they've done hardly anything to help your case. My case was a "cake walk" as some other attorneys have put it and would have required less than half of the retainer fee that I was charged. My mediation was one of the shortest ever (this was even denoted by the mediator herself), yet and still I am being charged additional fees. For anyone seeking legal representation, avoid this office....or you'll be left highly upset...as can be seen in the majority of the other reviews. I only wish that I had seen this before hiring her.