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Laurel Quality Cleaners - Valley Village, CA - Reviews page 1 - Judysbook

Laurel Quality Cleaners

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4833 Laurel Canyon Blvd
Valley Village, CA 91607
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(818) 762-5887
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I gave them a second chance after they ruined a sport Jacket two years ago. They recently ruined a laundered shirt and took no responsibly for it, even though it was obviously bu...

Damaged shirt - worst customer service I've ever experienced in America 10/11/2008

I gave them a second chance after they ruined a sport Jacket two years ago. They recently ruined a laundered shirt and took no responsibly for it, even though it was obviously burned and ripped by a too hot iron. I took the shirt back to the store and to 2 other dry cleaners and they all agreed that the shirt was damaged by a hot presser. The manager, Ara, looked me in the eye and gave me 3 different excuses why the shirt was damaged -- first it was deodorant (which I don't wear), but when I pointed out the 3 other damaged areas outside of the underarm area he changed the cause to a bad color dye. When I pointed out an area that was ripped he said it was because of a bad weave in manufacturing. The shirt was new and only laundered twice before. I've lived in this neighborhood for years and will go out of my way to turn neighbors away from this company. Pathetic. more
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Owner Message

  • Now, enviromentaly safe dry cleaning. Non-allergenic, non-toxic and AQMD approved. Same day service. Expert alterations.Free pick-up and delivery. Leather and suede cleaning. Household items.

Additional information

  • Hours:

    Mon - Fri, 7am - 8pm; Sat, 9am - 6pm; Sun, 10am - 4pm
  • Neighborhoods:

    Valley Village, South Valley

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