Had a nice duffle bag stolen. Even though they have a bathroom, you have to plead with whoever's there to use it. It is very dirty.
In a pinch I went back, I was sorry I did. After sorting my clothes and filling a washer, I was told I had an hour before it closed and when I questioned the worker as to whether I should just leave and find another place, he said no problem.
Then when I continued to question to make sure we wouldn't be kicked out with wet laundry, the other worker got frustrated and shut off the water supply to the washers. After I had a washer full of water and clothes.
Had to have the LA County Sherriff intervene to be safe. A business that couldn't care less about the customers.
Cons: Dirty, unsafe, anti-customer service, thievery