As a Hilton Hhonors member ive stayed here many, many times over many years. Now ONLY to get the ultra cheap rooms and earn Hhonors points. Others do this as well. I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL...EVER
First; Front desk ""manager"" known as ""Junior"" is the MOST unprofessional, rudest and completely ignorant person Ive had to deal with both personally or professionally. I was actually stunned by his ignorant attitude and disinterest in customers. I wouldnt dare say guests.
Some, few, employess are true gems, others the bottom of the barrel. Junior Salvator is an example of the latter and im sure has cost this place dearly. I have had friends and groups in town and have sent them to other hotel properties due to this ...condescending-without-merit person
Granted its a faded glory BUT that solely due to Colony capitol the owners who had a unique licensing agreement with Hilton, which finally, they lost effective Jan 3 2012. Colony walked away from Resorts in Atlantic City and The AC Hilton, now the ACH, lost its franchise immediately and according to teh AC press hasnt paid taxes since 2009. This seems to be the way this company operates: Buy a property run it to the ground until teh bank takes over and declare bankruptcy.
The rooms are old. Even the fantasy suites on the 29th floor feature ( drum roll) A VCR!! I miss the 80's but REALLY?? Rugs look like they just removed the police tape from the crime scene, dirty musty and old. bathrooms are surprisingly clean however. The halls are long , floors uneven and dark. SIGNAGE IS HORRIBLE you will never find you way without a guide.
Spa is OLD SCHOOL which, if you like that, youll enjoy the experience. Gym is in the spa. There are separate male and femalespa areas. Great attendants and the manager ""Carol"" is a gem.
Food: its bad but at least its expensive....... LVH is NOT a food destination. benihana is the best outlet but even that is very uneven.
check in is amazingly slow- so slow its almost like a seinfeld skit, typing for minutes and minutes etc. Other properties are so fast.
Bedding and towels are old. very old and surely the cheapest they could rent. Amenities are hilton standard however that will change in 2012. beds are cheap. Few furnishings in the room
TV: Tired old box tvs and some rooms have plasmas BUT only a handful of channels and no HD which most properties have.
Complains and problems fall on deaf ears. Its the only Hilton affiliated property that does not respond to emails when all you are trying to do is resolve an issue, which then in itself becomes and issue.
Vip lounge has its gems... This access is given to Diamond members instead of the lounge floor upgrade or access as required under Hilton Hhonors program ( they have the resorts club level-named to avoid policy compliance, not worth the price)
Parking is easy. Fast to get from car to room usually. Avoid sportsbook parking on sunday of course
Sportsbook is giant and loud. Table games frequently have high minimums. Slots run from 1980 models to newer games. Players Card program went from bad to worse. Low payback and comp especially since the other properties have upgraded their programs.
Many people have the same complaints over a long period which clearly shows the lack of ACTION from the property. Ive seen the innocous responses to some complaints posted here, but that ""lip service"" to alieviate the effect of the honest reviews.
If you get a cheap rate, and need a place to stay...well... actually, there are many superior properties ( South point, Orleans etc) that offer superior product at a low price