I have been going to Las Palmas for years and years...ever since I was a small child. Not at just this location, but several around the Nashville area and it has always been a favorite of mine. There have been some experiences better than others, however, I was VERY disappointed with the service that my fiance and I received tonight. Since he and I work in the Franklin area, we decided that on his meal break that we would love some good Mexican food and instantly chose one of our most favorite restaurants. We only get an hour break, but have always managed to enjoy our food and make it back to work on time. When we arrived, we were seated promptly since it wasn't extremely busy for a Saturday night. We are usually brought our chips and salsa within a minute or two of sitting down, however, minutes and minutes went by. He and I had been there enough times before to obviously know what we wanted to order and were waiting patiently. Servers would continuously pass us by without acknowledging us. Finally, after about a good 10-12 minutes of waiting, a server said that he would be with us momentarily. So we waited about another 5-8 minutes, when I saw him heading toward our table, then suddenly passed by us to serve another two tables that had been seated AFTER us. Now at this point, my fiance was getting very frustrated since it was his meal break that was slowly passing by (I was already off work). Even the hostess passed us several times not even acknowledging the fact that we were waiting to still be served. He and I knew that even if were going to get served, that there would be no tip given whatsoever, so we decided to get up and walk out. Oh, let me not forget the fact that my fiance just shoved the menus right off the table onto the floor, which I did end up picking up. Sorry for such a long story, but the bottom line is that I will NOT be returning to this particular Las Palmas again. Sure, they are not going to be affected by their losing of one customer, but in my job, customer service reflects everything and poor service like that would not be tolerated in a heartbeat in my job position.