Larry H. Miller Volkswagen Lakewood

id: 27750831
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8303 W COLFAX AVE
Denver, CO 80214

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(303) 872-6403
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Reviews
( 27 )
( 5 )
( 1 )
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( 10 )

Best

I cannot stress enough how Tony Prevo's and Jay Frank went above and beyond to ensure we had a wonderful customer experience. Tony even drove our motorcycle (which we were trading...

Worst

I forgot to mention they lie, lie, lie..I was told by the manager that they were the only ones in the state of Colorado to have a Jetta TDI manual, I found 9 others at other deale...

Editorial review from Citysearch 6/26/2012

I was very pleased with the service that I received at this dealership. They are right around the corner from my house so it was very convenient when I first moved into town. The first visit to the store in 2011 was a little disappointing. The service lounge was dark and uninviting. My wait wasn't bad but I wasn't thrilled with the surroundings. They offered a great deal on an oil change package that I couldn't refuse which brought me back in last month (May). Wow! The place a total face-lift! The service drive was incredible and the customer lounge was completely different. Leather bound sofas, huge LED TV, and free coffee. I was very impressed with the changes and then equally impressed with the service. I needed to replace my tires and they showed a price comparison to local wholesale shops like Costco. It was great! I didn't have to wait long before they offered me a loaner car and off I went. There are obviously some good things happening at this dealership. This is the first time I have ever used an online service to give a review and I thought they deserved a good one. I was truly impressed and didn't see any indication of what was already posted here. more

I forgot to mention they lie, lie, 5/3/2012

I forgot to mention they lie, lie, lie..I was told by the manager that they were the only ones in the state of Colorado to have a Jetta TDI manual, I found 9 others at other dealerships in town. more

UNETHICAL/AWFUL CUSTOMER SERVICE 12/8/2011

If I had the ability to give no stars, I undoubtedly would. I'm absolutely disgusted at the way my lease deal was treated. Tony Prevo may be a decent salesperson, however the entire company needs to be seriously reorganized. From lack of communication to threatening phone calls, they displayed the WORST customer service I've ever dealt with. They are deceptive, incredibly pushy, and are absolutely NOT geared towards honest and helpful customer service. Justin Lombardi should be ASHAMED at the way his business is being run - on the contrary, he did NOTHING to solve my lease issue - instead he passed it on to Breck Higgins who more than likely has no college education and an awful business sense, therefore he maintains NO clue as to how to conduct ethical business. If you're looking to drive off the lot in a car, this is your place. If you're looking to give the car back as a result of THEIR internal lack of communication and follow through, this is also your dealership. I will NEVER do business with ANY Larry H. Miller dealership ever again and I will make sure that many others hear this as well. HORRIBLE EXPERIENCE. more

Never a bad experience 11/1/2011

I'm not sure which Larry Miller VW Kia these other reviewers are visiting, but I've never had an even vaguely negative moment while working with these guys. The waiting area is nicely appointed and they really go out of their way to minimize your time there. I have only glowing things to say about this dealer. more

AWFUL VW service 10/12/2011

My family and I have all driven VWs through out our lives. Currently, I own three and my mom has one in her garage. They've always been great cars, but being a VW owner, you know the service departments aren't the greatest. However, Larry H. Miller VW takes the cake. I had my car in there over FIVE times for what should have been a simple repair. I live in Fort Collins, so getting to the dealership isn't easy. The last time they touched my car, I got it back it back with a huge dent in the door and a broken door handle. I'll NEVER go back. The only VW service department in Colorado I trust is Ed Carroll in Fort Collins. I also agree with the other reviews of Larry Miller's sales staff. We bought two of our VWs from them, but worked with the same sales person each time (Tony Prevo). He's a great guy and cares about his customers, but everyone else on the sales staff is scum. JP is a CREEP who tried stealing our sale from Tony each time. Despite the good treatment from Tony, I'll NEVER step foot in Larry Miller VW again, for any reason. more

Bad Dealer 8/18/2011

Horrible experience! Buyer beware! I tried to buy a car from the Loan Zone after my ex wife destroyed my credit- I already own several vehicles outright but needed a loan payment to re-establish my credit. These guys treated me like a criminal, took my down payment (over $6k) after they knew the loan was denied, then made me wait two weeks to get it back with one excuse after another. Just a shady dealership, I'd heard negatives before but chose to judge for myself. Now I know. more

excellent buying experience 7/15/2011

I will tell you that I had the absolute best car buying experience ever when I purchased My recent 2000 BMW 323i. Great deal for a very clean vehicle. These folks ROCK. I couldn't be more pleased or impressed with the sales staff Mike, Justin and Emma. \r No pressure and a quick sale. I gaurantee you I'll buy again new and/or used vehicle.\r Thanks for everything more

Fast and Easy Buying Experience 7/14/2011

I will tell you that I had the absolute best car buying experience ever when I purchased My recent 2000 BMW 323i. Great deal for a very clean vehicle. These folks ROCK. I couldn't be more pleased or impressed with the sales staff Mike, Justin and Emma. \r No pressure and a quick sale. I gaurantee you I'll buy again new and/or used vehicle.\r Thanks for everything \r more

They treat customers like they're an inconvience. 6/30/2011

I wanted to buy my leased car (got it from another dealer). I'd had my car serviced before by them, so thought I could trust their sales people. What a bunch of clowns! I got passed around all day to several people. Even the loan closer from my credit union couldn't get help. It took over 7 hours one day and I still don't have the correct paperwork to complete my purchase! The man, J.P. Panteloglow, who was the final person I spoke to told me that he hadn't gotten to faxing the papers because he had other things to do. This experience did not make me feel like a valued customer. Shame on the GM, Justin Lombardi, to allow the business to be run like this. more

A positive experience 6/26/2011

My wife and I had a great experience purchasing a used vehicle from this dealer. The salesman (Josh) was friendly, honest, and low pressure. We got the kind of car we were looking for a price we felt was fair. Since the car we were interested in was used with high miles, we had a mechanic inspect it and they gave it a clean bill of health which helped seal our experience with this dealership as a positive one. more

Great family service!! 3/14/2011

Have purchased a 2008 KIA Sportage, 2010 KIA Forte SX, and now a 2011 KIA Sorento at Larry H Miller. Love the vehicles and I enjoy the company of the staff that work at this dealership! Noah, Walter, JP, Seth, and Gary! Thank you sooo much and for continuing to make my family feel as comfortable as possible without feeling pressure and guilt like most other dealers do! more

Great sales people and great service department! 3/14/2011

In January 2009, I bought an 2008 KIA Sportage and loved it! I loved the sales person that helped me, Noah. I was very impressed, that in August of 2009, my wife and I bought also a 2010 KIA Forte SX. Not only is it a great vehicle, but still gave us great trade in vaule for a 1998 Ford Taurus that broke down apparently after we signed the papers. \r I kept seeing ads for the new Sportage and how different it looked. I went to Grand KIA only 5 minutes away (horrible idea) and they were very rude and said, there would be no way to make a deal on the new Sportage. I went to Larry H Miller 25 minutes away and they said the Sportage is nice, but will get a way better deal with the Sorento. My wife and I worked with Walter, Noah, and JP who made our test drive experience and sales experience very comfortable with no pressure like most dealers. Got a low interest rate and ended with the same payment as my 2008 Sportage. Purchased March 1, 2011. \r Just today March 14, found the little window had shattered due to a factory flaw and with no questions asked, the service department was on the phone with KIA saying they will pay for the new one and within minutes Seth in Sales helped to get a loaner vehicle to us. \r Usually most dealers they sell you a car and the feeling you get when you come back is ""what do want?!"" With Larry H Miller, you feel welcome each and every time without even buying a car. I am also sure that Larry H Miller VW is the same great service! more

Criminals 3/10/2011

I wanted to buy a new Volkswagen TDI so I dropped in to Larry Miller to take a look. Too bad I cant give them zero stars. This place is run by criminals. Not only do they outright lie about the amount they are charging for a vehicle but they are relentlessly pushy. stay away. more

Amanda's New Forte Koup 9/3/2010

Just bought my New Kia Forte Koup from Larry H. Miller Vw/Kia. Gary, Dave and JP was great. The best sales experience that I have ever had and have bought over 10 vehicles in my life so far and will never go anywhere else but here. Thanks again guys and will refer everyone I know and meet to you all! more

I love Larry H. Miller and the staff! 5/27/2010

I went to Larry H. Miller to buy a car and had a wonderful experience! I felt like I got a very good deal, and I wasn't pressured into anything. I had spent the whole day looking at cars and was burnt out with the "sales" tatics of other places... Larry H. Miller was my last stop and I am so happy I went to them! I love my car and everyone was great, espically Shawn. I will tell all my friends and family to go to them! They are awesome! more

Forte 5/22/2010

They were very nice and helpful, this was my first car buying experience and I felt like a got a really good deal. JP, Gary and Justin were a lot of help more

Awesome Dealership! 5/8/2010

5/8/2010 \r Gary and JP were awesome. I called them from out of state and asked for a car I had seen on the internet. They gave me a great deal on the VW bug that was in the budget that I had outlined. They even paid for 1/2 of my plane ticket!!! Gary picked me up from my hotel the next morning to save me cab fare and to make things easier. Emma helped get me a great deal on a warranty for my car as well. She is a sweetheart! When I arrived at the dealership, the car was all ready, they had even put a flower in the vase for me :) . One last thing was they made me a plate of spaghetti so I could eat before my long trip home. This was such a great experience, I would fly back here again to buy a car and I HATE planes! Thanks guys for everything! more

Great experience 5/4/2010

I recently bought my 2004 Acura TSX from Shean Kirin at Larry Miller in Lakewood. It was a great experiece and will go there to purchase my next car. more

Great Dealership 5/2/2010

Bought a 2006 Audi A3 last week. Thanks for making the purchase fun and trouble free. It was nice to buy a used car that already had the maintenance done and up to date! more

Great!! 4/16/2010

I had a wonderful experience at Larry H. Miller VW/KIA. All the staff are extremely friendly. My salesman was Josh Sahr. He was very knowledgeable about all VW. I traded in my Subaru Legacy for a new Jetta SE. Josh went through all the features in the car with me.\r I love my Jetta and will definately go back to Josh for future VW purchases.\r \r Proud VW owner,\r -Kayla more
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