I also read some of the bad reviews here and was not expecting much on my way to the agency. I had never been to an employment agency before and I really did not know what to expect -- my worst fear was that I'd be scammed into something.
When I got to the office I was greeted kindly by a nice receptionist and asked to fill out some forms. So far, so good. As I sat and wrote, I overheard staff in other rooms placing various applicants into jobs -- I heard that so-and-so was just placed into a job and that XYZ office wanted to hire someone. All talk was about various people's resumes, references, and job prospects. Another good sign. Maybe I'm not about to be scammed after all.
When I finally met with Nancy I found that she was kind and wanted to do everything she could to help me promote my career. She said she thought I was smart and capable, and immediately called two prospective employers and gave me glowing reviews. I got an interview the very next day.
Unfortunately it turned out that I could not accept the offer, but I felt so grateful for the recommendation and for Nancy's work in getting me the interview in the first place.
I suspect that some of the people who gave bad reviews may not have been very strong applicants, and that's why they did not get placed. It's true that the agency does not place temporary positions. But if you are an educated, well-spoken, presentable applicant with relevant experience and can make the time commitment, speak to Nancy and she will do her best to help you.