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Land Rover Chantilly - Chantilly, VA - Reviews page 1 - Judysbook

Land Rover Chantilly

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4120 Autopark Circle, Chantilly, VA, 20151
Chantilly, VA 20151
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(800) 360-0175
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Reviews

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( 2 )

Best

I both my Range rover from chantilly LR and it was a great buy. the sales man was very nice and professional. the manager gave me a great price for my trade. I also take me Ran...

Worst

I purchased my XJ8L last year and since then have had nothing but problems with the sales f/u and service dept. vehicle was never fixed correctly and the people are rude. Ask abou...

Stay away........far away 3/25/2011

I purchased my XJ8L last year and since then have had nothing but problems with the sales f/u and service dept. vehicle was never fixed correctly and the people are rude. Ask about any prior damage to vehicle and they said none! Found out, since the clear coat is now peeling that the r/f qtr panel and frt door was repainted with poor quality paint. These guys couldn't tell the truth if they tried. This is 3rd Jag I've owned and first in Va. I would never go back there veh is serviced in Annapolis now, wished I purchased the vehicle there! Stay away from anything Rosenthal! more

Service of years... 9/20/2009

Been going to Chantilly LR and Jaguar for 4 years and they are the soul reason my Rangerover has been running like new year after year... more

land rover 6/9/2009

After months of searching for the right service station for my car I found Rosenthal land rover in Chantilly. after the first time i became a loyal customer. more

consistant service 5/12/2009

Been taking my cars here for years and the service is always the best. The people working here professional and smart. Chantilly LR and Jag is the best place to get your money's worth and no headaches. more

great chain 4/3/2009

I both my Range rover from chantilly LR and it was a great buy. the sales man was very nice and professional. the manager gave me a great price for my trade. I also take me Rangerover to the tyson's LR dealership that rosenthal has the chain of. both stores do a great job and i wont be taking my car to any other place. I agreed to write a review when i was asked by my service manager. more

charismatic 2/5/2009

The dealership is in this really pretty auto park. Not the kind that makes you uneasy to be there because it looks something like a third world country neighborhood. Just like the location the staff is classy and very customer service oriented. Love this place and the work habits and ethics they practice. more

great service 12/18/2008

I received the best customer service and a great price on a range rover. The selection on the lot was exhausting. the dealership by far one of the best, and cleanest I have been to. I traded in my honda and got a good price on it. The receptionist brought me a beverage and a snack for lunch as well. I feel good spending my money here. more

Chantilly Land Rover Service 9/29/2008

Chantilly Land Rover is a fairly new dealership and they understand that when you buy a Land Rover that you are buying a luxury vehicle and they treat you accordingly. They have a very nice waiting area where you can watch tv or use the internet. They also have free sodas and gourmet coffee. If you purchased or leased your vehicle from them then you will get a free loaner car too. They also wash your car as well. more

Thumbs Up! 7/29/2008

I recently bought a pre-owned car on Ebay from Jeremy and the deal went smoothly. Since this is the first car that I have bought on Ebay, I was extremely concerned about the true condition of the car. Jeremy provided me all the information and let me examine the car thoroughly in their shop and I ended up getting the Range Rover at a incredible price. more

Always Chantilly Land Rover 5/30/2008

Rosenthal Land Rover of Chantilly is my first stop for all my Land Rover questions. I own a 90's model, yet am welcomed with open arms at their shop. I have to travel over 30 miles one way to the shop, but do so for their service. The owners/staff have an outstanding knowledged of the models they work on and are quick to offer advice if needed, as well as ready to handle repairs if required. more

horrible expereince with Land Rover 1/1/2007

I am writing to describe our purchase and service experiences thisfar with Land Rover. As background, I am a foreign service officer who lives/works in Africa and have owned and driven several Landrovers in Africa. Regretably, we have had a horrible experience both with the Landrover in Albuquerque, NM and in Chantilly, Virginia. Not only are the services associates rude and unhelpful, but they have cost us money and time that is simply unacceptable. After buying our car in Chantilly, VA in August 2006, we found out that they did not have a second key as promised (we were only given one key), that they did not (and still have not) entered the extended warranty we paid for into the computer system and, to add insult to injury, the engine had to be replaced after 400 miles. and Chantilly did not have time for us so we had to take it to Rosenthal in Vienna, VA (who did a good job but they scratched the hood of the car while in the shop). We had to delay our move from Virginia to New mexico by two weeks and take leave from our jobs to wait for the engine to be put in (1 week after buying the "certified pre-owned car"). We called the service associate Richard Grzesiak dozens of times about the key and warranty and only once received a return call from him. His supervisor, Andy Levin, while somewhat better at returning our calls has not contacted us in weeks about our extended warranty. In Albuquerque when they reprogrammed the new key that we finally received from Chantilly after 3 months and over 15 calls to the associate Richard Grzesiak, they deprogrammed our old key and made us pay to program the new one. Now we have one key that is not cut but is programmed, and another that is cut but is not programmed, so we have to carry around two keys. When we complained to the service associate (who charged us for the programming) he said that we should just go to a key shop to have it cut, but most shops don't cut that kind of key and clearly we should not be the ones paying for this to be done as it was not our mistake. Overall, we have spent in excess of 15 hours dealing with Landrover, delayed our move from Virginia to New Mexico by weeks and made dozens of phone calls. We are absolutely disgusted with the service provided by landrover and the absolute lack of care or consideration given to us by landrover employees (however, to be fair, at Rosenthall one employee, Jack, stood out as the only person who appeared to care about the shoddy service we received.) We are looking to sell our Landrover and will never buy one again. Also, we plan to tell everyone we can about our experience. If it had been one error or one service associate we would have let it go, unfortunately, it has been in two locations with numerous employees. more
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