I employed their services on multiple occasions for the same television. They are not customer-friendly. They can be very curt. The last time they ""fixed"" my set, I had told them on numerous occasions about a secondary symptom being the display light at the bottom of the television not going off ever unless you manually go into the settings every single time you turn on the tv and turn the light to the ""off"" setting. This is a malfunction because the set obviously should have your setting saved when you turn the set off and remember the setting upon turning it back on. Anyway, after they replaced a major component that caused my set to have a extremely delayed display when turning on the television, that also fixed the display light problem. Within a couple of days of the fix, I spoke with them on the phone and thanked them for their service and made sure to speak on the display light problem that was also fixed as a result of the main repair. Within weeks of that, I called to tell them the display light problem was back, and they tried to play games with me and pretend they didn't have any recollection or record of that symptom, so they are not obligated to honor their repair warranty, especially since they knew my television's warranty was up and they would have to come out of their own pocket for honoring their warranty. Very poor business ethics, if you ask me. The delayed display upon the initial turn on of my set is back too, of course, which tells me this set doesn't have long to go. The television is less than 6 years old. They do seem to be knowledgeable on televisions, including Samsungs, to somewhat dispute another review on this site. I just don't feel like I'd ever trust them again to do any future repairs.