Last Monday, I went to the Macy's at Lakeline Mall in Cedar Park, TX and when I went to the Clinique Cosmetic counter to buy my stuff and the white sale lady said I have to come back on the following Wed. if I need to get the bonus stuff which will start on Wed. I then paid for my staffs but had to leave them with her and come back again after the event starts. Later, on Thursday, I went back there just to get my stuffs & I was completely ignored by the African American sale lady working at the counter. She was helping another customer, and then she acknowledged me after 5 mins. passed, she said that she would be with me. She's still very much easy going on with her sale proceeding with the other customer. I had been waiting like 15 mins. with 2 kids (you know kids doesn't have much patience) and asked her I really need my stuffs that I have paid for and get rid of there. She said I have to wait wait and wait till she's finish with the customer. Come on gals, can you do better than that? Work smart, you just give me that things & I will be away... jeezzz. I thought that's it...I suddently told her I wanted to cancel my transaction so that I should have been waiting so long along with my two kids with me. I didn't see anyone do care about kids. That the bad rule #1. YOU know what, that lady took some action but asked her colleage to get my stuff. See, I fully got her message that she's not the one who sell the products that's why she has no motivation to do anything for anybody else but herself. That the bad rule #2 is going on in this Mall. I never ever get her apology in this rude & terrible service at all. I felt like it was a terrible shopping experience! TOO BAD!!! If I had her name, I would have reported this directly.. I expect better service and so do other unnoticed customers. I would never ever be back again, I promise.