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Lake Ridge Auto Care - Woodbridge, VA - Reviews page 1 - Judysbook
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Lake Ridge Auto Care

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12234 Touchstone Cir
Woodbridge, VA 22192
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(703) 680-9800
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Lake Ridge Auto Care - Woodbridge, VA
Lake Ridge Auto Care - Woodbridge, VA
Lake Ridge Auto Care - Woodbridge, VA
Lake Ridge Auto Care - Woodbridge, VA
Lake Ridge Auto Care - Woodbridge, VA
Lake Ridge Auto Care - Woodbridge, VA
Lake Ridge Auto Care - Woodbridge, VA
Lake Ridge Auto Care - Woodbridge, VA

Reviews

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( 2 )

Best

closest place to get emissions testing. They took my car and i waited in a clean comfortable waiting room. The price was reasonable and the service friendly . It a few minutes i w...

Worst

This place is the worst auto repair shop that I've ever visited. They will try and sell you unnecessary service and parts by either lying or blatant incompetence. Take your pick. ...

Editorial review from Citysearch 7/26/2012

Very friendly and professional service for a new customer. I will return for additional work, and will expect quality work at a fair price based on my experience this time. more

Editorial review from Citysearch 7/23/2012

I have been to Lake Ridge Auto Care several times now and EVERYTIME the staff is super friendly and helpful! Their prices are reasonable and the technicians provide reliable service. I wish more business offered this kind of customer service! more

Editorial review from Citysearch 7/20/2012

Once again I was no disappointed with the level of service I received. I had a 7am appointment, was taken on time. I was advised of items that needed attention for my next service and was provided an estimate on the work that was suggested. more

Editorial review from Citysearch 7/18/2012

You all were efficient in taking care of my car troubles on Monday. It was towed to the shop on Sunday evening and I had it back by dinner time on Monday. It's running great. more

Editorial review from Citysearch 7/9/2012

It is not easy finding a service center who has the ability to work on BMWs. I have been taking my American made cars to Lake Ridge Auto sicne they first opened. I now take my BMW 550 without any worries. They have always treated me right. more

Editorial review from Citysearch 7/9/2012

I've used LR Auto almost since they opened the doors but recently they amazed even me with their patience and professionalism caring for a car that may not represent by ""best-ever"" car-buying decision. more

Editorial review from Citysearch 7/9/2012

Just a routine oil change, but done quickly and well. Thanks. more

Editorial review from Citysearch 6/28/2012

I have taken my vehicle to ""the green roof"" for inspections every year! Every year I get the same EXCELLENT service and would recommend ""the green roof"" to anyone! Excellent service and never a long wait! Thanks guys! See you next year!! more

Editorial review from Citysearch 6/21/2012

closest place to get emissions testing. They took my car and i waited in a clean comfortable waiting room. The price was reasonable and the service friendly . It a few minutes i was off again! more

Editorial review from Citysearch 6/13/2012

Lake Ridge Auto Care has always given me great service and they have always followed through with any concerns or questions I have had. The turn-around time has always been reasonable. If they give and estimate, they will stand behind that estimate. That says a lot compared to other repair shops. I spread the word about Lake Ridge Auto Care every opportunity I have!! more

Thank you Lakeridge Auto Care for 5/31/2012

Thank you Lakeridge Auto Care for repairing my car and saving my weekend! I took my car to Merchants for routine maintenance and came out with more work than my car needed! the powersteering fluid was leaking and my car was making a horrible noise! You fit me in on a busy Saturday and repaired my car by the end of the day. Thank you! more

I had a delightful time. I was in and 5/23/2012

I had a delightful time. I was in and out within ten minutes. The staff was friendly, attentive and professional. more

They have always been honest 5/17/2012

I have been taking my vehicle to this shop for 8 years and they have always treated me well. They have always been honest and to the point even telling me when not to fix one of my cars but to get rid of it. more

Very pleased with the work 5/8/2012

I chose Lake Ridge Auto to work on my Toyota Highlander because they told me over the phone they could fix my problem and not to worry. I was worried that the technicians would not know much about my vehicle, but it turned out the technician used to work at a Toyota Dealership. My vehicle was fixed in no time and it did not cost me an arm and a leg. I appreciate that the front desk employee who called me with the estimate listen to my comments and concerns. I am very pleased with the work and the customer service I received at Lake Ridge Auto. Thank you! more

Completed in about 10 minutes! 5/4/2012

Had to wait a little while in line to get a state inspection, but once the car was taken in, it was completed in about 10 minutes! more

Visit went well 4/24/2012

Visit went well. Technician took his time and correctly diagnosed what was wrong with my car. I can't speak about the the repair price because I chose not to do the repairs as a result of age of the vehicle. Lake Ridge Auto has assisted me in maintaining my car since I moved into the area in 2005. I enjoy their shuttle service and for the most part, they are efficient & thorough. Hopefully, they will be able to help me keep my new car running for 10+ years. It would be nice if you could negotiate tech service fees. Parts prices are reasonable. more

Great and quick service 4/18/2012

I got great and quick service recently. I stopped in asking for a battery check as I could barely get the car started. My check-in at the counter was fast since I have used this shop previously and my information was in their system. I was in and out of there in less than 45 minutes good to go. Love the convenience and hours that this shop has to offer. more

Lake Ridge Auto Care will find problems that do not exist! 3/15/2012

This place is the worst auto repair shop that I've ever visited. They will try and sell you unnecessary service and parts by either lying or blatant incompetence. Take your pick. I EVEN GAVE THEM TWO CHANCES, and they screwed both up. CASE (1) Several months back I took my Jaguar in. The battery light kept coming on and off. I thought it may have been the alternator, but I it didn't make sense because the light had been coming on for about a week and the car had not died. Plus, blasting the radio, with all the lights on, and operating the windows had no ill effect. Therefore, I checked a couple forums, and they said it was likely the wires that go to the battery. So I made an appointment for the EUROPEAN CAR SPECIALIST (joke) to run diagnostics. I specifically told the clerk at the counter what I listed above and to MAKE SURE THEY TEST THE WIRING coming off the battery. They call back and say it is the alternator and that it'll cost $800 PLUS to replace the it. He said the alternator was charging properly some times but not constantly. (Never heard of an alternator doing that.) It gets better. The clerk said the technician stated that the reason the light was coming on and off was likely due to a short in the light (joke) because he was certain it was the alternator. Being wary, I posted what they stated in a Jaguar forum. The forum members called BS, as I thought they would. I followed their suggestion and replaced the battery cable to the fuse box. THE CABLE THAT THEY WERE SUPPOSED TO TEST COST $8 FROM AUTO ZONE AND IT WAS THE PROBLEM. THE LIGHT HAS NEVER COME BACK ON AND THE CAR HAS HAD NO ISSUES. It has been months. Definitely not the $800 PLUS job they tried to rake me over with. CASE (2) - I need to change the oil in my Jaguar. I thought I'd try to forgive and forget what they tried to pull the first time around and let them change my oil. I buy my own oil filter and 7 quarts of oil and take it to them. My car uses just over 6 quarts. I tell the clerk at the desk that I want whats left of my oil returned to me. He says fine, and they take the car back. I sit on the couch in the lounge thinking, ""How are they going to try and screw me this time?"" First, the clerk comes out and says that the tech noticed I'm passed due for my inspection and emissions. I laugh a little and say, ""The sticker says 5/12. I have a number of months left."" He then comes back and says, ""You're leaking oil. (I haven't noticed any spots under my car, and I check frequently). Since it's the weekend, I'll have to call Jaguar for you at the first of the week to get some prices for you."" I tell him, ""I'll think about it."" I'M SAYING TO MYSELF, ""HOW AM I TO TRUST A GUY TRYING TO SELL ME PARTS THAT CAN'T EVEN READ AN INSPECTION STICKER?"" IT GETS WORSE. The clerk finally tells me that the car is ready, and I go to pay. I make a joke about the inspection sticker and walk out to my car. I go straight to the trunk where my oil was for them to use. The left over oil is not there. I walk back in and tell the clerk. He checks with the tech. He comes out with the can saying the tech had forgot to put it back. SO FOR A SIMPLE OIL CHANGE LAKERIDGE AUTO TRIED TO LIE AND SELL ME AN UNNECESSARY INSPECTION AND EMISSIONS STICKER, SOME PARTS, AND TRY TO TAKE MY DAMN OIL EVEN AFTER I SPECIFICALLY ASKED FOR IT BACK! All this AFTER I HAD TRY TO FORGIVE THEM FOR CHARGING ME ABOUT $800 TOO MUCH FOR AN UNNECESSARY ALTERNATOR REPLACEMENT SUGGESTED BY THE ""EUROPEAN CAR SPECIALIST."" This place is a JOKE! Save your money and take your vehicle somewhere like CATON's where they do honest work for an honest price! more

dishonest 12/27/2011

Completely dishonest people. Please check with other local mechanics before taking your car here. I took my 2000 dodge caravan in for repair. Alternator(160),belt(40),and new battery(100) was needed. Cost? $640+!! I call the shop back within the hour to inquire about the status of the car and was told by one associate that the parts just arrive. So I told him that I don't want the work done and will just pick up the car and was told that was fine by the associate. Five minutes later, I was called back by a different associate and said the work was already done and I had to pay. So I asked them to please put it back the way it was and I will pay for the labor hours. The manager then came on the phone and told me that the labor charge was $198 and it would be double that if they had to take out the parts and undo the work, making me having to pay $400, pretty much forcing me to pay the rip off charges. Come here for an oil change and nothing more. You can't trust these people. more
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Additional information

  • Hours:

    Mon-Sat 7:00 AM-7:00 PM,Sun Closed
  • Neighborhoods:

    Lake Ridge

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