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Laguna Cyclery - Laguna Beach, CA - Reviews page 1 - Judysbook

Laguna Cyclery

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marker
240 Thalia St.
Laguna Beach, CA 92651
marker
(949) 494-1522
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Main categories:

Sporting Goods

Related categories:

Sports & Recreation

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Laguna Cyclery - Laguna Beach, CA
Laguna Cyclery - Laguna Beach, CA
Laguna Cyclery - Laguna Beach, CA
Laguna Cyclery - Laguna Beach, CA
Laguna Cyclery - Laguna Beach, CA
Laguna Cyclery - Laguna Beach, CA

Reviews

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Best

All reviews seem negative

Worst

This place is on my way to work, so it would be great to just drop in and grab a tube, some bolts, maybe a rotor. But no. The first time I went in the manager (I assumed) was busy...

They Are Not There to Sell Stuff 7/24/2010

This place is on my way to work, so it would be great to just drop in and grab a tube, some bolts, maybe a rotor. But no. The first time I went in the manager (I assumed) was busy on his computer and couldn't take a second to help me out with a tool, some bolts, or some input on a new bike setup. He said: ""We don't have it, we can order it"" or ""I'd have to see what you're trying to do."" The first I can understand (even though the tools/parts were pretty basic stuff) but the second made me feel like an idiot. So he's telling me that he can't take the time to understand what I'm trying to do? Is it because I'm not there to buy an overpriced bike? Is it because I'm not Brian Lopes?!? The second time I went in one of the younger guys (owners son?) tried to help me find a rotor, but passed me off to a friendly guy with dreds. He found the rotor, two options actually, but they were insanely expensive (it is laguna beach, after all). After two less than exciting experiences I have to say that there is no going back. I almost dropped them after the first visit, but I had to try again. It seems that the Manager (again, just what I assumed) is more concerned with efficiency than customer service. Efficiency makes you look good to the boss, but good customer service creates customer loyalty. Customer loyalty is what EVERY business strives for. Or should strive for. At least the music was good. In the future, I think that I'll have to go down a different Path :-) Pros: Quaint, good music Cons: Not very helpful, Not very informative more

Poor service 10/21/2009

I will not shop in Laguna Beach Cyclery not an ethical place Pros: the shop is in nice area Cons: they do not accept any return even if not able to deliver more
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Editorial

  • The cyclist's cyclery, this Laguna shop offers an excellent selection of hard-to-find bicycle equipment for Southland enthusiasts.

  • 2/23/2007 Provided by Citysearch

Additional information

  • Hours:

    Mon - Fri, 9am - 6pm; Sat, Sun, 10am - 5pm
  • Payments:

    Visa, Master Card, Discover, American Express

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