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Lack's Furniture Ctr - Austin, TX - Reviews page 1 - Judysbook

Lack's Furniture Ctr

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13530 N Highway 183
Austin, TX 78750
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(512) 258-8031
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Main categories:

Appliances , Furniture

Related categories:

Home & Garden

Reviews

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We just bought a couple of items of furniture at Lacks and although the prices were reasonable and the selection was good, the service was terrible. We had been working with one...

Horrendous Customer Service 10/23/2008

I called two Lacks locations seeking a certain type of chair. The first call was to the location on 183 and was with a salesperson who was less than helpful. I decided to call a second location (W Anderson Mill) hoping to get better service and after 15 minutes on the phone was told that they needed to look in their computer for the chair and call me right back - which they never did. I took my business to Gage furniture instead where the customer service was superb. more

Poor customer service 8/29/2007

We just bought a couple of items of furniture at Lacks and although the prices were reasonable and the selection was good, the service was terrible. We had been working with one salesman but he was gone the day I came back to look at a few more things. When I told the salesman on duty that I was working with his colleague he became the least helpful furniture salesman I've ever worked with. He must have thought that since he wouldn't get the commission, he shouldn't have to do anything but stand there. I'm not hard to please and really didn't bother him at all, however, when had a simple request, he was rude and didn't really want to have to work in order to help a customer. Lacks almost lost my business because of this one salesman. I told our original salesman what had happened when we returned to purchase the items and instead of sounding concerned and letting his manager know about this, he laughed and said, ""well yeah, he's done that to a couple of customers now."" We just bought a house and have a lot of rooms to furnish, but we will not be going back to Lacks. more
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